ServiceNow Senior/Technical Consultant

Introduction

The ServiceNow Senior/Technical Consultant will be responsible for leading technical aspects of ServiceNow projects, including ITSM, ITAM, ITOM, CSM, FSM, and other ServiceNow modules. They will work closely with clients to understand their business requirements and translate them into functional specifications. Additionally, they will provide technical guidance to the project team, analyze and resolve application issues, and ensure successful implementation of ServiceNow solutions.

Responsibilities

• Experience as a Technical Lead
• Expertise in ITIL Process Definition, Integration Solutions, and Architecture solution
• Reviewing requirements for accurate estimation
• Leading Implementation projects in various ServiceNow modules
• Deploying ServiceNow solutions, migrations, consolidations, upgrades, and integration with third party tools
• Proactively analyzing and resolving application issues
• Mentoring and sharing technical knowledge with team members
• Understanding ITIL processes and industry standards
• Handling customer meetings and providing reports
• Effective communication with clients and team members
• Participating in planning meetings and providing feedback

Requirements

Must Have Technical/Functional Skills

• ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Behavioral Competency

• Good team management skills
• Experience in Agile/Scrum methodology

Good to Have

• Experience in ServiceNow custom application design and development
• Evaluation of tool stability and performance
• Knowledge of new ServiceNow modules (HRSD, SecOps, GRC, SPM, etc.)
• ServiceNow Implementation Specialist certification