1st Line IT Support

1st Line IT Support

Up to 16.50 per hour (depending on experience)
Bristol, Avon
Fixed term contract for 3 months
An established organisation based in Bristol is seeking a 1st Line IT Support professional to join their team for an initial 3 months. This is a great opportunity for someone with strong first-line support experience who can quickly integrate into a busy IT environment and provide excellent technical support to internal users.

Key Responsibilities:

• Acting as the first point of contact for IT support queries via phone, email, and ticketing systems
• Logging, prioritising, and managing incidents and service requests in line with internal SLAs
• Providing 1st line technical support for hardware, software, and system-related issues
• Troubleshooting common issues relating to Windows environments, Microsoft 365, and user access
• Supporting with user account administration, password resets, and permissions
• Assisting with hardware setup and configuration, including laptops, desktops, and peripherals
• Escalating more complex technical issues to the relevant teams when required
• Maintaining accurate records of issues, fixes, and updates within the helpdesk system
• Delivering a high level of customer service to internal users across the business

About you:

• Previous experience working within an IT Service Desk or Helpdesk environment
• Strong troubleshooting and problem-solving skills
• Familiarity with Windows OS, Microsoft 365, and Active Directory
• Excellent communication and customer service skills
• The ability to work in a fast-paced environment and manage multiple support requests
• Availability to start at short notice

This role is ideal for someone looking for a short-term contract where they can quickly add value and support a busy IT team.

Hours: Monday - Friday 9am - 5pm (35 hours per week)
Location: Central Bristol - 100% office based

Successful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful.