QA Program Manager

We are seeking a Test Manager to lead program-level testing for The Final Frontier Project, including integrations across multiple applications. The role will be responsible for providing regular testing status updates to project stakeholders and applying strong project management expertise to support successful delivery

Job Summary

We are seeking an experienced QA Program Manager to lead quality assurance initiatives across multiple projects and programs. The ideal candidate will be responsible for defining QA strategies, managing testing teams, driving automation adoption, ensuring quality governance, and collaborating with business and technology stakeholders to deliver high-quality solutions.

Key Responsibilities

• Define and implement enterprise-level QA strategies, standards, and best practices.
• Manage end-to-end testing activities across multiple programs and projects.
• Lead QA teams comprising Test Managers, Test Leads, Automation Engineers, and Test Analysts.
• Establish quality metrics, KPIs, and reporting mechanisms to provide visibility into program health.
• Drive test automation, continuous testing, and quality engineering transformation initiatives.
• Collaborate with Product Owners, Business Analysts, Development Teams, Release Managers, and Stakeholders.
• Identify project risks, quality concerns, and mitigation plans.
• Ensure test planning, estimation, execution, defect management, and sign-off processes are effectively managed.
• Oversee Functional, Regression, Integration, API, Performance, Security, and UAT testing activities.
• Manage test environments, test data, and release validation processes.
• Provide governance through regular status reviews, quality audits, and stakeholder communications.
• Mentor and coach QA teams to enhance testing capabilities and career development.
• Support Agile, Scrum, SAFe, DevOps, and CI/CD practices across programs.

Required Skills & Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• 12+ years of experience in Software Testing and Quality Assurance.
• 5+ years of experience managing large-scale QA programs.
• Strong understanding of SDLC, STLC, Agile, Scrum, and DevOps methodologies.
• Experience managing distributed and cross-functional teams.
• Expertise in:

• Test Strategy & Planning
• Risk Management
• Defect Management
• Test Automation Frameworks
• API Testing
• Performance Testing
• Quality Metrics & Reporting

• Hands-on knowledge of tools such as:

• Jira
• Azure DevOps
• TestRail / QMetry / Zephyr
• Selenium
• Playwright
• Postman
• JMeter
• Git
• Jenkins

• Strong stakeholder management and communication skills.

Preferred Qualifications

• Experience in Retail, E-commerce, Banking, Healthcare, or Digital Transformation programs.
• Certifications such as:

• ISTQB Advanced/Test Manager
• PMP
• PMI-ACP
• SAFe Agilist
• Certified Scrum Master (CSM)

• Exposure to AI-driven testing and Quality Engineering practices.

Key Competencies

• Leadership & People Management
• Strategic Thinking
• Program Governance
• Client & Stakeholder Management
• Problem Solving & Decision Making
• Communication & Presentation Skills
• Conflict Resolution
• Continuous Improvement Mindset

Success Metrics

• On-time delivery of QA milestones.
• Reduction in production defects.
• Increased automation coverage and efficiency.
• Improved release quality and customer satisfaction.
• Effective risk management and stakeholder satisfaction.

Role Level: Senior Manager / Program Manager - Quality Engineering (QE)
Reporting To: Delivery Director / Head of Quality Engineering / Program Director.