Windows Server & IIS Administrator

Internal Title: Infrastructure Engineer III (59)
Team: Site Reliability Engineering

 Location: Cleveland, OH/ Dublin, Ohio (hybrid)

Note: Epic WSSA certification—or the ability to obtain it—is preferred.

 Role Summary

Responsible for administering, maintaining, securing, and troubleshooting Windows Server environments and IIS web servers to ensure application availability, performance, and reliability.

Key Responsibilities

• Install, configure, and maintain Windows Server operating systems and services.
• Administer IIS websites, application pools, virtual directories, bindings, and application hosting configurations.
• Troubleshoot IIS errors, application pool failures, HTTP 4xx/5xx errors, and server performance issues.
• Manage SSL/TLS certificates, HTTPS bindings, renewals, and certificate-related issues.
• Perform Windows Server patching, security hardening, vulnerability remediation, and routine maintenance.
• Monitor server health, resource utilization, event logs, and IIS logs to proactively identify issues.
• Troubleshoot DNS, TCP/IP, firewall, connectivity, and application hosting problems.
• Automate routine administrative tasks using PowerShell scripting.
• Support application deployments, configuration changes, and production incident resolution.
• Follow change management, incident management, and operational documentation procedures.

Required Skills

• Strong hands-on experience with Windows Server administration.
• Proficiency in Microsoft IIS configuration and troubleshooting.
• Experience with SSL/TLS certificates and web server security.
• Knowledge of DNS, TCP/IP, HTTP/HTTPS, and networking fundamentals.
• Experience with Windows patching, monitoring, and performance troubleshooting.
• Working knowledge of PowerShell scripting.
• Experience supporting production environments and incident management.

Preferred Skills

• Experience with load balancers, reverse proxies, and high-availability environments.
• Familiarity with .NET application hosting and web application deployments.
• Experience with enterprise monitoring tools and cloud-based Windows servers.

Experience and Qualifications

• Typically 5–8 years of experience in Windows Server and infrastructure administration.
• Strong practical experience administering IIS in enterprise environments.
• Relevant Microsoft or infrastructure certifications are preferred.

Regards