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Customer Service Representative

L.A. Hydro-Jet & Rooter ServiceSun Valley🇺🇸United States

Quick overview

Salary$21 - $24/hr
SeniorityMid Senior
Work modeHybrid
LocationSun Valley, United States
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Job description

West Coast Hydro-Jet & Rooter Services is a well stablished Plumbing company doing business in Southern California for over 30 years. Our approach is a supportive and collaborative team environment. We prioritize work-life balance—discover why leading businesses trust us and why you’ll love working here!

The Customer Service Representative position acts as the primary point of contact between a company and its customers. The main job is to answer questions, resolve complaints, and handle transactions to ensure customer satisfaction and brand loyalty.

  • Answering Inquiries: Respond to customer questions via phone calls, emails, live chat, text messages, or social media.
  • Resolving Complaints: Listen to customer issues, show empathy, and offer solutions such as refunds, exchanges.
  • Processing Transactions: Take orders, process billing or payments, and handle returns or cancellations.
  • Escalating Issues: Transfer complex, high-level, or unresolved problems to a supervisor or specialized department.

WHAT SETS L.A. HYDRO-JET APART:

  • Competitive hourly wages and benefits package.
  • This is hybrid position after successful completion of training.
  • Career growth opportunities.   
  • Promote from within culture, with over 90% of our leadership positions filled from internal promotions.

WHAT L.A. HYDRO-JET NEEDS FROM YOU:

  • Two - five years of experience in customer service.
  • Strong communication skills.
  • Able to handle multiple tasks at one time.
  • Work successfully and efficiently with other team members.
  • Meet productivity standards; complete work in a timely manner.

WHAT SETS YOU APART:

  • De-escalation and conflict resolution.
  • Ability to overcome objections.
  • Build brand loyalty.
L.A. Hydro-Jet and Rooter Service determines compensation based on the cost of labor across several US geographic markets. The pay range for this position is $21-$24/hr. Pay is based on a number of factors, including market location, job-related knowledge, skills, and experience.

Ready to get started?

Apply today for the Customer Sales Representative position and take the next step in your professional growth.

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ApplyOr apply on L.A. Hydro-Jet & Rooter Service's site