Service Technician – Motorcycle Protective Equipment

Key Responsibilities

Product Intake & Service Coordination

• Receive, unpack, inspect, and accurately document incoming products requiring service or repair.
• Record product specifications, condition, reported issues, and relevant service details in internal tracking systems.
• Assist in evaluating products to determine appropriate repair options and service requirements.
• Track service activity, maintain accurate records, and provide regular reporting and operational metrics to the Customer Service Manager.
• Monitor repair progress and update service records to support accurate tracking and timely completion.

Technical Repairs & Product Servicing

• Assist with hands-on repairs of motorcycle boots and other protective equipment, including resoling, stitching, strap replacements, buckle repairs, and other approved services.
• Utilize hand tools, repair equipment, and machinery to complete repairs according to established procedures and quality standards.
• Inspect completed repairs to ensure workmanship meets department expectations.
• Support Senior Technicians with more complex repairs and additional service projects as needed.

Cross-Department Collaboration & Shipping

• Work closely with the Customer Service, Returns, Tech-Air, and Shipping teams to coordinate product movement and service requirements.
• Prepare completed repairs for shipment, including packaging, labeling, and verifying product and order information.
• Assist with inventory organization, spare parts tracking, and maintaining appropriate supplies for daily service operations.
• Communicate service updates, repair findings, and operational concerns to the appropriate team members.

Service Area Operations & Maintenance

• Support the physical handling, movement, unpacking, and organization of incoming and outgoing products.
• Maintain a clean, safe, and organized repair environment, including workstations, equipment, and storage areas.
• Perform routine cleaning, restocking, and basic maintenance of repair tools and machinery.
• Assist with additional physical tasks and general department operations as needed to support workflow efficiency.

Qualifications & Skills

• Strong attention to detail, particularly when documenting product specifications, service records, and repair activity.
• Mechanical aptitude and willingness to learn specialized repair techniques.
• Ability to work with hand tools, machinery, and other repair equipment safely and effectively.
• Strong organizational skills with the ability to manage multiple tasks and shifting priorities.
• Basic computer proficiency and ability to learn internal tracking and reporting systems.
• Effective communication skills and ability to collaborate with multiple departments.
• Dependable, proactive, and comfortable working both independently and as part of a team.
• Previous experience in product repair, footwear repair, manufacturing, warehouse operations, or a related hands-on environment is preferred.
• Familiarity with motorcycle protective equipment is a plus, but not required.

Physical Requirements

• Ability to perform physically active work throughout the day, including standing, bending, reaching, lifting, and moving products.
• Ability to perform repetitive manual tasks and detailed hands-on repair work.
• Comfortable handling incoming shipments, unpacking merchandise, and maintaining an organized service environment.
• Ability to safely operate tools and equipment with appropriate training.
• Ability to lift and move products and materials in accordance with established workplace safety procedures.

Additional Information

• Passion for motorsports and knowledge of Alpinestars' product line is a plus.
• Occasional travel may be required for events, training, or onsite support.
• Must be able to lift up to 30 lbs and perform tasks requiring manual dexterity.
• Must have a valid driver's license and a clean record to run company errands and drop off repairs at other repairs locations.