Leave Specialist

• Assists associates with Leave of Absence ("LOA") requests and guides them through the process.
• Processes all LOA paperwork according to established procedures and laws.
• Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities.
• Administers the FMLA policy.
• Reviews FMLA documentation for accuracy and completeness.
• Makes recommendations to approve or deny requests for FMLA based on federal regulations.
• Conducts FMLA training for Department supervisors and employees.
• Coordinates correspondence, forms and other documents via the claim system.
• Generates reports as required.
• Maintains files.
• Assists management with LOA situations and provides guidance within the policy and established legal guidelines.
• Keeps complete records of all LOA requests and maintains tracking and analysis of data.
• Participates in developing goals, objectives, and systems.
• Maintains compliance with standards and federal/state regulations.
• Serves as an internal reference to the team for certification requirements and processing.
• Contacts Providers for clarification.
• Inputs and analyzes data.
• Supports management with special projects as necessary.
• Upholds the Crawford Code of Conduct.

• Associate's degree or equivalent combination of education and experience.
• 2-5 years of FMLA claim administration or a related field.
• Current experience in the integrated disability and absence management industry.
• Excellent customer service skills and ability to manage difficult and stressful situations.
• Strong communication skills — written, verbal, persuasion, motivation, facilitation of strong working relationships.
• Ability to manage business expectations and resolve concerns, by communicating status and issues.
• Ability to effectively prioritize and escalate customer issues.
• Ability to interpret and analyze multiple facts.
• Must have a solid understanding of FMLA and employment.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

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