Senior Level 3 Service Desk Engineer - Lead Escalations

efex in Australia is seeking a Level 3 Service Desk Engineer to join our Sydney team. You will be the primary escalation point for complex incidents and help maintain client environments across desktop, server, cloud, and security domains.

As a senior member, you will mentor junior engineers, contribute to issue remediation, and deliver high-quality remote and on-site support for a diverse client base. A strong MSP background and solid communication are essential.