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Senior Level 3 Service Desk Engineer - Lead Escalations

RGIT AustraliaSydney, New South Wales🇦🇺AustraliaPosted 29 Jul 2026

Why This Role Stands Out

This on-site role offers an incredible opportunity to lead complex technical escalations and mentor a growing team, significantly advancing your career in IT support within a reputable company. You'll thrive here if you possess strong problem-solving skills and a passion for delivering exceptional client service. Apply now to become an integral part of their dedicated Sydney team!

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
On Site
Location
Sydney, New South Wales, Australia

Job Description

efex in Australia is seeking a Level 3 Service Desk Engineer to join our Sydney team. You will be the primary escalation point for complex incidents and help maintain client environments across desktop, server, cloud, and security domains.

As a senior member, you will mentor junior engineers, contribute to issue remediation, and deliver high-quality remote and on-site support for a diverse client base. A strong MSP background and solid communication are essential.

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