Team Lead, Trade Operations

IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support.  With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.

We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain and LinkedIn.

Your mission at IntegriChain
To help ensure success of high quality and on time delivery of rebate claims processing for 
IntegriChain’s Managed Services Customers.

What this role entails

• Process and analyze within multiple business areas per the business area SLAs
• Ensure that all business area SLAs and quality expectations are met
• Escalate all business areas issues accordingly and resolve appropriately
• Oversight of 6-8 analyst level resources
• Maintain and enhance the team’s knowledge within the business areas detailed responsibilities
• Understand and ensure team’s compliance of company and departments business processes and policies
• Assist analysts with validation and troubleshooting system issues
• Support onboarding and training of team members
• Provide status updates, reporting and analysis as required
• Support system testing
• Support ad hoc projects

What success looks like in this role

• Chargebacks and Rebate are delivered on time and are of high quality
• Team is engaged in their roles and department success
• Strong communication with their direct manager on both wins and challenges within team
• Partners with other team leads to support department processes and policies

What you’ll need to thrive in this role

• Ability to prioritize and manage multiple tasks effectively and work in a fast-paced environment
• Attention to detail, along with strong troubleshooting and data analysis skills
• Ability to adapt to change 
• Ability to coach and guide others and provide constructive feedback to help individuals develop
• Excellent verbal and written communication skills
• Ability to interact with all levels of personnel, including management, from both business and technical teams
• Advanced skill in Microsoft Office applications (2010 or greater) specifically Word, Excel, Access, PowerPoint, and Visio.

• At least seven (7) years of progressive experience as a Senior Analyst/Supervisor or similar role supporting business applications and processes and managing teams
• Previous experience with Chargebacks, DSA, GPO Rebate/Fees, deduction support, Membership management, Managed Care Rebates, Formulary Validation, Medicaid Rebates, Government Pricing. 
• Experience with ICyte, Model N(Flex) or Model N(Powered by N) is strongly preferred
   

What does IntegriChain have to offer?

• Mission driven: Work with the purpose of helping to improve patients' lives! 
• Excellent and affordable medical benefits + non-medical perks including Student Loan Reimbursement, Flexible Paid Time Off and Paid Parental Leave 
• 401(k) Plan with a Company Match to prepare for your future
• Robust Learning & Development opportunities including over 700+ development courses free to all employees

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IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.