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Remote
Full time
Customer Service
UM

Customer Support (technical)

UmbrelRemote🇺🇸United StatesPosted Nov 14, 2025

Why This Role Stands Out

This remote technical customer support role at Umbrel offers a fantastic opportunity to grow your skills by tackling diverse user challenges and contributing to valuable knowledge base content. If you excel at clear communication, enjoy problem-solving, and possess a passion for helping others, you'll thrive in this collaborative environment. Apply now to join a forward-thinking company and make a real impact on user experience!

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Remote
Location
Remote, United States
Posted
10 months ago

Job Description

In this role, you will:

  • Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)

  • Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues

  • Collaborate with engineers on our team to debug through challenging technical issues

We hope you:

  • Have great written communication skills

  • Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands)

  • Like talking to users and are willing to constantly do so without external encouragement

  • Are able to empathize with users, and genuinely care about their problems — we can’t exist without them

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