ICT Analyst

Location: Sheffield

Salary: 48,738 - 53,051 per year

Employment: Full time

Category: Applications Manager

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Employer: Sheffield City Council

Join the Team Shaping Sheffield’s Digital Future

ICT & Digital Innovation – Digital Transformation and Programmes Service

Be part of the transformation. Deliver change that matters.

At Sheffield City Council , we're delivering one of the most ambitious digital transformation agendas in local government. We're looking for talented, motivated and forward-thinking professionals to join our ICT & Digital Innovation Projects & Programmes Team and help shape the future of services used by hundreds of thousands of people across Sheffield.

Whether it's redesigning services, introducing innovative technology, improving customer experiences, enabling smarter ways of working, or delivering major digital transformation programmes, you'll be at the heart of meaningful change that makes a real difference to our city.

Why Join Us?

Make an Impact Every Day

This isn't technology for technology's sake.

Our team delivers Digital and IT change that directly improves services for residents, communities and council staff. From digital self-service and automation to data-driven decision-making and major business transformation programmes, your work will help create more efficient, modern and responsive public services.

Work on Exciting Transformation Programmes

The types of programmes we have delivered include:

• Digital customer experience and self-service – redesigning end-to-end customer journeys and expanding accessible online services through a range of digital solutions.
• Artificial intelligence, automation and emerging technology – scaling the responsible use of AI, intelligent automation, digital assistants, connected technology and Internet of Things solutions to reduce manual work and improve service delivery.
• Data, insight and knowledge – developing trusted data platforms, governance and analytics capabilities that provide better organisational insight, support evidence-led decisions and enable joined-up customer and service information.
• Business systems and application modernisation – replacing, consolidating and rationalising applications, improving contract and licence management, reducing duplication and creating a more affordable and resilient technology estate.
• Infrastructure, connectivity and cyber security – delivering secure, reliable and sustainable networks, devices, cloud platforms and technical foundations that support modern services and organisational resilience.
• Digital workforce, learning and adoption – equipping colleagues with the digital skills, confidence and support needed to adopt new technology, change working practices and realise benefits.

What You'll Be Part Of

The Digital Transformation & Programmes Team leads the design and delivery of digital change across the Council, working with enabling services to design better customer journeys, remove barriers, improve access and deliver outcomes that make it easier for residents, communities and staff to get the support they need.

We provide:

• Digital Transformation Leadership
• ICT Programme and Project Management

• ICT Analysis

• ICT Business Relationship Management
• ICT Portfolio Governance and Assurance

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.