Full timeCustomer Service

Enterprise Customer Success Manager

VisibleThreadArlington, Virginia🇺🇸United States

Why this role stands out

As an Enterprise Customer Success Manager at VisibleThread, you will drive significant value for top government contractors by ensuring they maximize their use of an innovative RFP Intelligence Platform. This role is perfect for a driven, tech-savvy individual with strong relationship-building skills who thrives in a hybrid environment and is eager to contribute to a fast-growing company. Seize this opportunity to deepen your expertise in SaaS customer success and make a tangible impact on major industry players.

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeHybrid

LocationArlington, Virginia, United States

Customer Success

Job description

VisibleThread's RFP Intelligence Platform helps the world's largest government contractors win more business by reducing risk and improving efficiency. We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space, IT Services and Healthcare.

You'll own the relationship with a portfolio of enterprise customers. Your job: get close to their world, understand the pain and challenges they're solving for, and show them how to use VisibleThread to drive real value and efficiencies. This is a relationship-first, hands-on role that involves ongoing customer engagement.

About the Role

Build trust fast. Become the go-to person for your accounts. understand their goals, their workflows, and where they're getting stuck.
Own $3M in ARR across a number of large Enterprise Accounts
Onboard and train. Get new customers up and running quickly, and teach them how to get the most out of VisibleThread.
Drive adoption. Turn product usage into measurable outcomes; efficiency gains, reduced risk, better compliance.
Solve problems. Be the bridge between customers and our product and support teams when issues come up.
Grow the relationship. Spot renewal and upsell opportunities, and work with sales to close them.

5+ years’ experience in customer success, account management, or a customer-facing SaaS role.
Experience working in the GovCon industry would be beneficial
Strong program management experience, change management and supporting user adoption
Must be AI savvy
Comfortable with technology — you can learn a product deeply and explain it simply.
A genuine curiosity about customers' problems, and the drive to solve them.
Sharp communication skills, written and verbal.
A self-starter who thrives on ownership, not hand-holding.