CX Data Analyst

We're seeking a CX Data Analyst Consultant to help turn customer, agent, and business feedback into clear, actionable insights that support enterprise decision-making. This role focuses on building dashboards, integrating data from multiple sources, and creating compelling visual stories that help leaders understand trends, opportunities, and priorities across the business.
Responsibilities

• Partner with business stakeholders to gather reporting needs and translate them into intuitive dashboard solutions.
• Build, test, and enhance dashboards that present complex data in a clear, usable, and visually effective way.
• Collect, combine, and prepare data from multiple internal and external sources for analysis and reporting.
• Clean and transform structured and unstructured data into consistent, analysis-ready formats.
• Create calculations, filters, and interactive features that allow users to explore and interpret information easily.
• Validate data and reconcile outputs to help ensure reporting accuracy and consistency.
• Monitor refresh processes, troubleshoot issues, and support ongoing dashboard maintenance and improvement.
• Document data definitions, transformation logic, business rules, and quality controls.
• Analyze data to identify patterns, trends, and insights that can inform strategic decisions.
• Present findings and dashboard functionality to both technical and non-technical stakeholders.

Skills

• At least 3 years of professional experience in data visualization, data science, or a related analytical role.
• Hands-on experience developing dashboards supported by data pipelines.
• Strong proficiency with Tableau and scripting or query languages such as SQL, Python, or R.
• Ability to work with large and varied datasets, including structured, unstructured, and survey-based information.
• Excellent communication and storytelling skills with the ability to present insights clearly and confidently.
• Strong business judgment and the ability to translate business questions into analytical approaches.
• Detail-oriented mindset with a focus on testing, accuracy, and data quality.
• Strong stakeholder management skills and the ability to work independently in an evolving environment.
• Proficiency in PowerPoint and Excel for polished presentations and quantitative analysis.
• Comfort using AI-powered tools thoughtfully to improve efficiency while maintaining accuracy and critical review.

Preferred Skills

• Experience in financial services or another complex, regulated industry.
• Familiarity with customer feedback platforms such as Qualtrics.
• Exposure to customer experience data, including surveys and call transcript insights.
• Experience creating executive-ready presentations and strategic briefs for leadership audiences.
• Ability to manage multiple priorities, adapt quickly, and deliver high-quality work at speed.

Horizontal is committed to fostering an inclusive, equitable, and welcoming environment where diverse perspectives are valued and respected. We encourage candidates from all backgrounds to apply and are dedicated to building a team that reflects a wide range of experiences, skills, and ideas.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $37 - $71 per hour based on qualifications and experience.