Infrastructure Lead

Location: Fort Worth, TX Salary: $85,000.00 USD Annually - $95,000.00 USD Annually Description: Infrastructure Lead
Location: Fort Worth, TX
Work Arrangement: Onsite - 5 days per week
Employment Type: Full-time
About the Role
We are seeking an experienced Infrastructure Lead to oversee enterprise infrastructure operations and lead the Systems Administration and Desktop Operations teams. This role combines hands-on technical expertise with people leadership, operational management, infrastructure modernization, and strategic planning.
The Infrastructure Lead will serve as a senior escalation point for complex infrastructure issues and partner with IT leadership, business stakeholders, and technology vendors to maintain a secure, reliable, and scalable technology environment.
This position reports to the Director of Enterprise Infrastructure.
Key Responsibilities

• Lead, mentor, and develop Systems Administration and Desktop Operations teams.
• Establish team priorities, service standards, operational procedures, and performance expectations.
• Manage staffing, performance evaluations, professional development, and succession planning.
• Serve as a senior escalation point for infrastructure incidents, outages, and complex technical issues.
• Oversee enterprise servers, cloud infrastructure, virtualization, storage, backup and recovery, identity management, endpoint management, monitoring, and security platforms.
• Maintain infrastructure availability, performance, scalability, resiliency, and security.
• Develop and maintain infrastructure standards, documentation, procedures, and operational controls.
• Lead infrastructure modernization, technology lifecycle management, capacity planning, vulnerability remediation, and system hardening initiatives.
• Support disaster recovery, business continuity, cybersecurity, audit, and compliance programs.
• Monitor infrastructure health and implement proactive improvements to service reliability and operational efficiency.
• Ensure adherence to IT change management processes and procedures.
• Lead infrastructure projects from planning and implementation through operational transition.
• Partner with internal IT teams, business stakeholders, and third-party vendors on technology initiatives.
• Manage vendor relationships, service delivery, contract performance, and issue resolution.
• Support acquisitions, new site deployments, infrastructure integrations, and other strategic business initiatives.
• Evaluate emerging technologies and recommend solutions aligned with business and technology objectives.
• Provide technical guidance to IT staff and business users.
• Participate in after-hours maintenance, emergency support, and on-call rotations as needed.
• Travel up to 10% for infrastructure projects, site deployments, and operational initiatives.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent professional experience may be considered.
• 5+ years of experience in enterprise systems administration or infrastructure operations.
• 2+ years of experience leading, supervising, or managing technical teams.
• Experience supporting large, geographically distributed environments.
• Strong knowledge of enterprise infrastructure, cloud services, virtualization, backup and recovery, identity and access management, and cybersecurity practices.
• Experience managing infrastructure incidents, projects, operational priorities, and technical escalations.
• Strong communication, analytical, organizational, problem-solving, and interpersonal skills.
• Ability to manage competing priorities and lead teams in a fast-paced environment.

Preferred Qualifications

• Experience supporting retail, multi-site, or geographically distributed operations.
• Experience with enterprise networking, storage, endpoint management, monitoring, observability, and security technologies.
• Experience supporting disaster recovery and business continuity programs.
• Experience with technology audits, compliance initiatives, and governance frameworks.
• Experience managing technology vendors and service providers.
• Industry certifications in infrastructure, cloud, virtualization, cybersecurity, or IT service management.

Work Environment
This is a fully onsite position, five days per week. The role may require occasional evening, weekend, or holiday work for scheduled maintenance, infrastructure projects, or emergency support.
Travel of up to 10% may be required.
Benefits
Eligible employees may receive:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Short- and long-term disability coverage
• Life insurance
• Professional development and certification reimbursement
• Employee assistance programs

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