Services Sales Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Services Sales Manager based in United States. This role is responsible for driving services revenue growth across the Caribbean and Latin America (CALA) region while supporting select U. S. opportunities as needed. You will partner with sales teams, channel organizations, customers, and systems integrators to identify and close high-value services opportunities.

The position combines consultative selling, strategic account planning, business development, and executive relationship management. You will focus on increasing services attachment to product bookings, expanding services penetration, and developing new opportunities within existing and prospective accounts. Success requires the ability to navigate complex, multi-stakeholder sales cycles and translate customer priorities into compelling services solutions and business cases.

You’ll collaborate closely with Product Sales, Consulting, Customer Success, Product Management, and Delivery teams to advance opportunities and support strong customer outcomes. This is a remote, high-impact sales role suited to an experienced services professional with strong regional market knowledge and a passion for customer experience and technology. \n Accountabilities:

• Own and manage services sales activities across an assigned CALA territory or portfolio of accounts.
• Partner with Account Executives and virtual account teams to increase services attachment on new product bookings and expand services revenue within existing customers.
• Develop and execute territory and account strategies to identify, qualify, and advance services opportunities.
• Collaborate with channel partners, systems integrators, and alliance organizations on partner-led services opportunities and joint account planning.
• Identify whitespace opportunities and develop strategies to increase services penetration across assigned accounts and territories.
• Conduct customer discovery sessions and business assessments to understand business objectives, challenges, transformation initiatives, and desired outcomes.
• Develop and present compelling services value propositions, proposals, business cases, and statements of work.
• Build trusted relationships with customer decision-makers, executive sponsors, partners, and internal stakeholders.
• Lead executive-level conversations around deployment strategies, business outcomes, adoption plans, and services value.
• Work cross-functionally with Product Sales, Consulting, Customer Success, Product Management, and Delivery teams to progress opportunities and support successful customer outcomes.
• Analyze customer and market data to identify trends, risks, whitespace, and growth opportunities, translating findings into actionable recommendations.
• Maintain accurate pipeline, opportunity, and forecast information and provide reliable quarterly revenue projections.
• Ensure adherence to established services sales methodologies, operational processes, and governance requirements.
• Stay current on Contact Center, Workforce Engagement, CCaaS, AI, and Customer Experience trends, particularly across the CALA market.
• Contribute to regional and global services sales initiatives by sharing best practices and supporting continuous process improvements.
• Consistently achieve quarterly and annual services revenue targets and related performance objectives.
• Provide services sales expertise on selected U. S. -based strategic opportunities when business needs require additional support. Requirements - Bachelor’s degree in a related field or equivalent professional experience.
• 7+ years of experience in software, systems integration, technology, professional services, or a related services environment.
• Proven track record of identifying, developing, and closing services sales opportunities.