Technical Implementation Coordinator - Remote / Telecommute

Job Title: Technical Implementation Coordinator - Remote / Telecommute

Job Location: Cary, NC

Job Type: Contract

Pay Range: $19.00hr - $24.00hr

Job Overview:

The Technical Implementation Coordinator is responsible for end-to-end implementation of digital solutions with clients and partners. From intake to hypercare, this role ensures our clients have a smooth onboarding experience with digital solutions to achieve adoption objectives.

Duties and Responsibilities:

• Process all new requests for assigned digital solutions, including but not limited to tasks such as validating information, data entry, file uploads, and cross-functional communication.
• As needed, participate in information gathering to fill in any gaps of necessary information for technical implementation to begin.
• Track completed and pending implementations and regularly update key stakeholders for visibility.
• Ensure resources are assigned to implementation projects and executing in a timely manner.
• Mitigate implementation challenges as they arise by working with the client and/or internal teams (sales, customer service) to clear blockers.
• Perform solution configuration as needed (depending on the product assigned).
• Provide post-implementation support ("hypercare") to clients for a temporary window between key milestones of implementation completion and support team handover.
• Fulfill supplemental requests as needed for additional user and/or account additions to solution configuration.

Required Work Experience:

• 3+ years of product/solution implementation.
• Healthcare experience.

Preferred Work Experience:

• Technical product customer service.
• Healthcare technology industry experience.
• Lab industry experience.

Professional & Personal Attributes:

• Ability to create lasting relationships with internal and external stakeholders.
• Ability to thrive in a fast-paced culture and spirit of continuous improvement.
• Impeccable integrity and high ethical standards.
• Self-starter, highly motivated individual.

Skills & Knowledge:

• Knowledge of implementation / customer service process and ticket management.
• Knowledge of clinical workflows.
• Strong verbal and written communication skills.
• Strong organizational skills and daily priority management.
• Technically savvy.
• Strong collaboration skills.
• Process mapping and optimization.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities