ServiceNow Technical Lead

ServiceNow Technical Lead

BOSTON, MA (HYBRID) - Need LOCAL ONLY   

We will conduct an IDV check ; make sure candidates are ready 

NO FAKE RESUMES WHERE THEY DONT HAVE EXPERIENCE CLIENT WILL DIG MORE DURING INTERVIEW 

They need a strong tech lead who will work directly with the client, face to face in office, determining the requirements and assessing the dev team’s work. They will manage 2 springs a month and handle post sprint and deployment communication.

Position is based out of Boston, MA and requires a hybrid schedule.
Primary business driver is leading ongoing support and module implementations for ITOM and HRSD.
High focus on platform governance, integrations (REST/SOAP/IntegrationHub), and mentoring junior developers.
Interview process will focus heavily on hands-on configuration experience and solution architecture capabilities.
Candidate must have experience designing HR Case & Knowledge Management alongside core ITSM/ITOM modules.

TOP HARD SKILLS
ServiceNow Tech Lead / Architecture experience (5+ years)
HRSD and ITOM Implementation (3+ years)
Advanced ServiceNow Scripting & Integrations (5+ years)

NICE-TO-HAVES
Lifecycle Events & Employee Center experience
MID Server & OAuth integration experience
Workshop facilitation and UAT leadership experience

DISQUALIFIERS
Purely admin background without hands-on custom development/architecture experience
Lack of hands-on experience with both HRSD and ITOM modules
Inability to work onsite in Boston on a hybrid schedule

Job Description

Title: ServiceNow Tech Lead

Location: Boston, MA (Hybrid)

Start Date / End Date: TBD Schedule: 40 hours per week Interview Process: 2 rounds (Technical Screen + Stakeholder Review) Number of Openings: 1

POSITION OVERVIEW:

The ServiceNow Tech Lead will direct the end-to-end support and implementation efforts for ITOM and HRSD modules. This role is pivotal in converting complex business requirements into scalable, secure platform architecture and data models. The leader will establish best practices across CMDB, Service Catalog, and custom workflows to drive enterprise efficiency. DAY-TO-DAY

RESPONSIBILITIE:

 Lead end-to-end ServiceNow support and implementations for ITOM and HRSD modules. Translate business requirements into scalable, compliant technical solutions and architecture. Define and maintain platform architecture, data models, and integration designs across modules. Drive CMDB, Service Catalog, and Workflow design best practices. Configure and customize ServiceNow using Flows, UI Policies, Business Rules, Script Includes, Client Scripts, Widgets, and IntegrationHub. Design and manage integrations with external systems utilizing REST, SOAP, MID Server, and OAuth.

TOP 3 REQUIRED SKILLS:

 ServiceNow Tech Lead experience (5+ years)

HRSD & ITOM Implementation & Architecture

 (3+ years) Scripting & Integrations - REST/SOAP/IntegrationHub

(5+ years) ADDITIONAL DESIRED SKILLS HR Case & Lifecycle Events configuration ITSM (Incident, Problem, Change, Discovery) Platform Governance & Upgrade Management Technical Leadership & Mentorship IDEAL CANDIDATE PROFILE An experienced ServiceNow Architect or Tech Lead who combines deep technical development expertise with strong stakeholder management. They thrive in a hybrid environment, leading cross-functional teams while governing platform standards. The ideal candidate communicates complex technical concepts clearly to both IT and business stakeholders.

Job Responsibilities

Technical Leadership & Solution Design

• Lead end-to-end ServiceNow support or implementations for ITOM and HRSD.

• Translate business requirements into scalable and compliant technical solutions.

• Define and maintain platform architecture, data models, and integration designs.

• Drive CMDB, Service Catalog, and Workflow design best practices.

Development & Configuration

• Configure and customize ServiceNow modules using Flows, UI Policies, Business Rules, Script Includes, Client Scripts, Widgets, and IntegrationHub.

• Develop and maintain HR Case & Knowledge Management, HR Services, Lifecycle Events, and Employee Center experiences.

• Implement ITSM processes including Incident, Problem, Change, Request, Knowledge, CMDB, SLA, and Discovery where applicable.

Integration & Platform Governance

• Design and manage integrations between ServiceNow and external systems (REST, SOAP, MID Server, OAuth).

• Govern platform upgrades, patches, performance tuning, and security compliance.

• Ensure adherence to ServiceNow coding, naming, and security standards.

Team & Stakeholder Collaboration

• Lead and mentor ServiceNow developers and analysts.

• Work closely with Business Stakeholders, HR, ITOM Process Owners, Security Teams, and Project Managers.

• Lead workshops, solution reviews, demos, and UAT sessions.