JIRA Developer / Administrator

Job Title: JIRA Developer / Administrator
Location: Onsite, Hanscom AFB, MA (Preferred) or Montgomery, AL. Full-time onsite with occasional ad-hoc telework.
Clearance Level: Active Secret Clearance (Required)
Required Experience: 4+ years

Job Summary:
We are seeking a skilled JIRA Developer / Administrator to support the CloudOne program. The ideal candidate has extensive experience supporting self-hosted Atlassian environments and strong expertise in Jira and Confluence.

The selected candidate will optimize workflows, build automation, support data migrations, and keep process governance in place. The work happens in highly collaborative, Agile-driven environments.

Key Responsibilities:

·       Analyze and document current Jira and Confluence configurations to find workflow and process improvements.

·       Administer Jira, Confluence, and related plugins, including ScriptRunner and Jira Automation.

·       Manage user accounts, groups, permissions, and security audits across large, multi-team environments.

·       Perform system administration tasks such as backups, re-indexes, patching, upgrades, and plugin management.

·       Test new versions of Atlassian applications and plugins to make sure they are compatible and stable.

·       Build custom dashboards, filters, automation rules, and reports for stakeholders and program leadership.

·       Support or lead Atlassian environment migrations, consolidations, and integrations.

·       Strengthen Jira and Confluence security through regular audits and governance controls.

·       Create and maintain documentation, including workflow diagrams, system configurations, CONOPS, and user guides.

·       Provide training, knowledge sharing, and consultation to internal teams and external partners.

·       Work with stakeholders to align Jira processes with Agile methods and cross-functional collaboration.

·       Use Jira data for analytics, performance tracking, and incident management reporting.

Required Qualifications:

·       Bachelor's degree (additional experience may be considered in place of a degree)

·       4+ years of relevant experience, including Atlassian work in federal and commercial organizations

·       3+ years administering Jira and Confluence in enterprise environments, including:

o   Workflow design and automation

o   Permissions management

o   Plugin administration

·       Experience designing custom dashboards, filters, and JQL queries

·       Experience performing system backups, audits, and re-indexes, and documenting SOPs

·       Experience with Atlassian installations, upgrades, migrations, and environment consolidations

·       Experience integrating Atlassian tools with AWS environments

·       Experience supporting Agile/SAFe delivery environments

·       Strong analytical, communication, and stakeholder-engagement skills, including explaining technical concepts to non-technical audiences

Preferred Qualifications:

·       Advanced JQL experience

·       Experience supporting large federal programs and advising government stakeholders on Atlassian best practices

·       Experience monitoring Atlassian infrastructure hosted on AWS

·       Experience developing documentation, training content, and architecture diagrams for enterprise users

·       Experience with Active Directory administration

Certifications:

·       IAT Level II Certification (Required)

·       One or more Cloud Certifications (Required per LCAT)