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Life & Annuity Transformation Leader, TPA - VP2

EXLUnited States🇺🇸United States

Quick overview

SeniorityMid Senior

Work modeRemote

LocationUnited States

Onboarding

Job description

We are seeking a Vice President2 – Life and Annuity TPA business. We are seeking a transformation leader who has had significant experience in managing L&A TPA policies and helped transform operations and technology. This individual will be a conduit between the tech and ops team, will identify solutions, design and implement agentic solutions, financial controls, dashboards and reports.

Establish financial controls across practice

Work towards improving operations performance outcomes and reducing leakage

Help to improve implementation of agentic solutions into our operations

Help to create and solve for the backlog of operations automation issues

Lead the BA team which is responsible for implementing transformational solutions

Will also own the actuarial resources responsible for implementing financial controls and security controls

Solution, design and implement agentic solutions to move from human based to agentic with Human on the loop process

Responsible for communicating with clients and bringing clients onboard for developed AI/ Agentic solutions

Required Qualifications & Experience

15+ years of experience in operations / BPO setup in L&A

Leadership & Behavioral Competencies

Executive communication and influence across technical and business audiences.

Sound judgment and structured problem-solving under ambiguity.

Ownership, accountability, and client-first, quality-first mindset.

Ability to delegate and direct while remaining a credible hands-on expert.

Collaboration across matrixed, multi-geography teams.

Preferred

FLMI, or equivalent insurance certifications.

Experience with product transitions, block migrations, or new client onboarding.

Exposure to analytics/AI-enabled operations and digital transformation in insurance.

Experience supporting pre-sales and commercial pricing of TPA/administration services.

The typical base pay range for this role across the U.S. is USD $210,000 - $340,000 per year.

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale.

Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.

The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.