Claims Handler

At Gallagher Bassett, we're looking for a Claim Handler to join our growing Property Claims team in Tamworth. Whether you have previous claims experience, supply chain experience, or customer service experience and are looking for your next step, we'll provide the training, support, and development to help you succeed.

Working in a friendly and supportive team, you'll manage your own portfolio of property claims, helping customers through the claims process, coordinating repairs, and ensuring each claim progresses smoothly from start to finish.

This is a fantastic opportunity to join a business that genuinely invests in its people, with clear career pathways, ongoing training, and fully funded professional qualifications.

Your responsibilities will include:

• Managing property claims from first notification through to settlement.
• Speaking with customers and clients via phone and email.
• Accurately recording claim information and updating systems.
• Coordinating repairs and appointments with contractors and customers.
• Keeping all parties updated throughout the claims journey.
• Proactively reviewing claims and taking action to move them forward.
• Working towards team and individual service targets.
• Maintaining accurate records across client and internal systems.
• Supporting colleagues and working collaboratively to achieve team objectives.

You'll ideally have:

• Strong communication skills, both written and verbal.
• A positive and professional approach to customer service.
• Good organisation and time management skills.
• The ability to work independently while being a team player.
• Attention to detail and a proactive mindset.
• Empathy and the ability to build rapport with customers.
• Confidence managing multiple tasks in a fast-paced environment.