Network Operations Specialist II

Job Description -Network Operations Specialist II
Location: Remote

Key Responsibilities

• Act as the Level 3 escalation point for complex network issues involving Cisco LAN/WLAN and Palo Alto CloudGenix SD-WAN.
• Troubleshoot enterprise networking technologies, including LAN, WAN, WLAN, SD-WAN, MPLS, routing, and switching.
• Perform proactive network assessments and identify potential vulnerabilities and performance improvements.
• Support network disaster recovery testing, high availability, and failover activities.
• Mentor and provide technical guidance to junior network engineers and production support teams.
• Coordinate with internal teams, vendors, architects, and senior management.
• Maintain network documentation, technical reports, troubleshooting procedures, and operational runbooks.
• Participate in incident management, problem management, and network improvement initiatives.
• Ensure network operations follow established standards and governance procedures.

Required Technical Skills

• Strong expertise in enterprise networking technologies.
• Cisco Wired and Wireless LAN, WLAN controllers, and access points.
• Palo Alto CloudGenix SD-WAN.
• Routing and switching protocols: BGP, OSPF, EIGRP, MPLS.
• LAN, WAN, MAN, WLAN, TCP/IP, DNS, DHCP, IPv4, IPv6.
• Network security: Firewalls, VPN, ACL, NAC, QoS, IPsec, GRE.
• Wireless technologies, Wi-Fi, RF, and Distributed Antenna Systems (DAS).
• Network troubleshooting and Level 3 escalation experience.
• Network monitoring tools: Cisco DNA Center, Wireshark, Splunk, NetScout, SevOne.
• Configuration management tools: Forward Networks and HPNA.
• JIRA, Confluence, Agile, and Scrum.