Senior Salesforce Administrator – Production Support

Job Title: Senior Salesforce Administrator – Production Support

Work Location: New York, NY 10006

Contract duration: 12+ months

Minimum Years of Experience: 15+ years

Visa: /H1B

Job Description:

8-12+ years of overall IT experience, 8+ years of Salesforce Administration and Support experience

Experience supporting multiple Salesforce orgs simultaneously

Experience in production support, incident management, and enhancement delivery

Support and administer 15-20 Salesforce orgs

Manage requests via ServiceNow and email

Troubleshoot production issues and perform root cause analysis

Handle user access, permissions, and SSO issues

Perform configuration updates, field and picklist changes

Partner with business stakeholders and support teams

Strong communication and stakeholder management skills

Please provide the TOP skills, and the years of experience that you’ll consider:

Salesforce Administration & Support

Incident Management & Troubleshooting

Stakeholder & Support Management

Any additional information you would like to share about the project specs/nature of work:

This role is for a Salesforce admin/support requirement responsible for supporting and administering 15-20 Salesforce orgs across multiple business units.

The resource will act as a primary point of contact for support activities, handling incidents, service requests, user administration, access management, configuration updates, and enhancement requests.