Insight Lead (Customer Experience)

Make Your Mark as an Insight Lead (Customer Experience) at Storio group

About the role

As our Insight Lead, you sit at the critical intersection of manufacturing, customer care, and shipping. You will connect the dots across fragmented data sets to uncover operational trends, risks, and commercial opportunities across our supply chain. Reporting to our Head of Analytics in London, you will lead a small team analysts based in Amsterdam while collaborating with cross-functional partners to improve our end-to-end customer journey.

You will shape our operations strategy by bridging technical data analysis with practical business value. Through your work, you will guide our channel strategies, influence planning accuracy, and help us build a better experience for our customers every day.