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SFDC - Tech Lead - Service Cloud

ZensarBengaluru🇮🇳India

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationBengaluru, India
Stakeholder ManagementRESTSOAPSalesforceCI/CD

Job description

  • Must Have – Expert
  • Salesforce App Development using Apex, Lightning Web Components, and Flows
  • Salesforce Development
  • Troubleshooting and complex problem resolution
  • Must Have – Proficient
  • Salesforce Platform Architecture & Data Model Design
  • REST/SOAP APIs and middleware integrations
  • Salesforce Security Model including Profiles, Permission Sets, and Sharing Rules
  • CI/CD and Salesforce Deployment, including Change Sets and DevOps tools
  • Code Review, Development Best Practices & Performance Optimization
  • Architecture
  • Stakeholder Management
  • Team Collaboration
  • English communication skills
  • Nice to Have – Proficient
  • Salesforce Testing Framework, Unit Tests & Test Coverage
  • Salesforce chat/chatbot and Agentforce knowledge
  • Nice to Have
  • Salesforce certifications such as Platform Developer II (PD2) or relevant Salesforce Architect certifications
  • Lead the design and development of Salesforce solutions using Apex, Lightning Web Components (LWC), and Flows.
  • Provide technical leadership for Salesforce platform architecture and data model design.
  • Design and support integrations using REST/SOAP APIs and middleware platforms.
  • Troubleshoot complex Salesforce application and integration issues.
  • Guide implementation of the Salesforce security model, including Profiles, Permission Sets, and Sharing Rules.
  • Support CI/CD and Salesforce deployments using Change Sets and DevOps tools.
  • Conduct code reviews and promote development best practices and performance optimization.
  • Provide technical guidance and support to development team members.
  • Work closely with stakeholders to understand requirements and align technical solutions.
  • Collaborate effectively with team members and other dependent teams.
  • Support Salesforce testing practices, including unit testing and test coverage.
  • Contribute to Salesforce chat, chatbot, and Agentforce solutions where applicable.
  • Communicate technical concepts and delivery updates clearly in English.
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline preferred.