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SFDC - Tech Lead - Service Cloud

ZensarBengaluru🇮🇳India

Quick overview

SeniorityMid Senior

Work modeHybrid

LocationBengaluru, India

Stakeholder ManagementRESTSOAPSalesforceCI/CD

Must Have – Expert
Salesforce App Development using Apex, Lightning Web Components, and Flows
Salesforce Development
Troubleshooting and complex problem resolution
Must Have – Proficient
Salesforce Platform Architecture & Data Model Design
REST/SOAP APIs and middleware integrations
Salesforce Security Model including Profiles, Permission Sets, and Sharing Rules
CI/CD and Salesforce Deployment, including Change Sets and DevOps tools
Code Review, Development Best Practices & Performance Optimization
Architecture
Stakeholder Management
Team Collaboration
English communication skills
Nice to Have – Proficient
Salesforce Testing Framework, Unit Tests & Test Coverage
Salesforce chat/chatbot and Agentforce knowledge
Nice to Have
Salesforce certifications such as Platform Developer II (PD2) or relevant Salesforce Architect certifications

Lead the design and development of Salesforce solutions using Apex, Lightning Web Components (LWC), and Flows.
Provide technical leadership for Salesforce platform architecture and data model design.
Design and support integrations using REST/SOAP APIs and middleware platforms.
Troubleshoot complex Salesforce application and integration issues.
Guide implementation of the Salesforce security model, including Profiles, Permission Sets, and Sharing Rules.
Support CI/CD and Salesforce deployments using Change Sets and DevOps tools.
Conduct code reviews and promote development best practices and performance optimization.
Provide technical guidance and support to development team members.
Work closely with stakeholders to understand requirements and align technical solutions.
Collaborate effectively with team members and other dependent teams.
Support Salesforce testing practices, including unit testing and test coverage.
Contribute to Salesforce chat, chatbot, and Agentforce solutions where applicable.
Communicate technical concepts and delivery updates clearly in English.

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline preferred.