Test Center Administrator (Temp) - Chicago, IL (Wacker)

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Pearson VUE offers a great environment to start or grow your career. We are now hiring for a temporary part-time Test Administrator to join our team based in Chicago, IL (111 E Wacker Dr).

Please note this is a temporary position that will go through the end of May 2027.

Starting pay is $18.05 per hour + eligible for accrued paid sick time. Learn more at https://pearsonbenefitsus.com/new-employees/.

Responsibilities

The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment. In this position, you will be required to:

• Comply with all testing procedures and strictly adhere to company policies using careful judgment.
• Check in testing candidates, verify identification, and explain the exam process.
• Proctor / invigilate candidates while testing.
• Troubleshoot with internal departments to fix technical issues.
• Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination.

Schedule Requirements

We’re looking for a dependable, team-oriented individual who is flexible and available to work a variety of shifts Monday through Saturday, including approximately 2 Saturdays per month. Saturday availability and willingness to work closing shifts are important requirements for this position.

Work hours fall between 7:15 AM and 8:00 PM. Shifts are typically around 6 hours, although some assignments may require 10–11-hour workdays. The position averages approximately 10–20 hours per week, with additional hours during peak seasons, particularly in the spring and summer.

Candidates should also be comfortable with occasional last-minute requests to pick up shifts or cover for coworkers. While schedules are generally provided 2-4 weeks in advance to help you plan ahead, flexibility and willingness to adjust availability based on business needs are essential.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 1 year customer service experience is preferred.
• Experience proctoring or invigilating exams is highly preferred.
• Must be flexible in work hours and days.
• Beginner to intermediate experience in Microsoft Office (Word, Excel and Outlook).
• Must be able to sit for long periods of time and also escort candidates to and from testing room. Must be able to bend, stoop and lift up to 20 lbs. with reasonable accommodation.
• Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance.

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