BDC Sales Support Specialist

Job Description
Job Description
Description:
Join Fox Auto Team as a BDC Sales Support Specialist
Do you enjoy working with customers but also love digging into data, reports, and identifying opportunities for improvement? Fox Auto Team is seeking a BDC Sales Support Specialist who can successfully balance customer communication, lead follow-up, reporting, and performance analysis. This is a unique opportunity for someone who enjoys both the people side and the analytical side of the business.

In this role, you'll help drive showroom traffic and sales opportunities by contacting customers, managing leads, tracking performance metrics, analyzing dealership data, and supporting the BDC and Sales Management teams. If you're organized, detail-oriented, tech-savvy, and comfortable working in a fast-paced environment, we'd love to hear from you. Why Join Fox Auto Team?

Competitive pay based on experience
Monthly performance bonus opportunities
Health, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off and Paid Holidays
Career Growth & Development Opportunities
Family-Owned Dealership Group
What You'll Do
Customer Outreach & Lead Management
Contact prospective and existing customers to generate appointments and sales opportunities
Follow up with internet leads, unsold customers, missed appointments, and marketing campaigns
Respond to customer inquiries by phone, text, and email
Schedule, confirm, and reschedule sales appointments
Re-engage inactive customers and maintain consistent follow-up
Maintain complete and accurate CRM records
Reporting & Performance Analysis
Generate and review daily, weekly, and monthly performance reports
Monitor key metrics including lead activity, appointments, customer contacts, show rates, and sales results
Identify trends, missed opportunities, and areas needing additional follow-up
Create and maintain spreadsheets and tracking tools
Assist leadership with performance summaries and reporting
Sales & Administrative Support
Support sales campaigns and targeted customer outreach initiatives
Help maintain CRM accuracy and customer database integrity
Assist management with special projects and operational initiatives
Organize information from multiple systems into clear, actionable reports
Support efforts to increase appointments, showroom traffic, and customer engagement
Schedule
Flexible schedule required based on business needs, including evenings and Saturdays.

Equal Opportunity Employer
Fox Auto Team is an

Equal Opportunity Employer and complies with all federal, state, and local employment laws.

Requirements

What We're Looking For
Preferred Experience
Customer service, call center, BDC, administrative, or automotive dealership experience
Experience making outbound customer calls
CRM experience preferred
Automotive dealership experience is a plus
Skills & Qualifications
Strong communication and customer service skills
Comfortable working on the phone throughout the day
Microsoft Excel, Word, and Outlook proficiency
Strong attention to detail and accuracy
Analytical mindset with the ability to identify trends and opportunities
Excellent organization and time management skills
Ability to manage multiple priorities simultaneously
Self-motivated and dependable
Comfortable learning new technology and dealership systems