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Production Support Engineer

ITBMS Inc.Pittsburgh, PA🇺🇸United StatesPosted 2 Sept 2026

Why This Role Stands Out

This role offers a fantastic opportunity to enhance your skills in production support and ServiceNow within a reputable manufacturing company, providing direct impact on critical IT operations. You'll thrive here if you possess strong experience in incident management, change governance, and SRE principles, eager to contribute to robust system stability and continuous improvement. Apply today to join a dynamic team and advance your career in a vital industry!

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Pittsburgh, PA, United States
Posted
1 week ago
ConfluenceJira

Job Description

Job Title: Production Support Engineer with ServiceNow

Location: Pittsburgh, PA (Onsite)
 
Must have skills : Production Support, ServiceNow, Jira, SRE
 
Job Requirements CAB and change governance Release and deployment coordination Disaster recovery and resiliency planning Incident and production support management L1/L2 and on-call coordination ServiceNow, JIRA, Confluence, SharePoint and xMatters Leadership reporting and stakeholder communication ITIL process knowledge.
 
Nice to have: Banking or financial services experience SRE, observability, SLIs/SLOs and error reduction Splunk, Dynatrace, Grafana or AppDynamics CI/CD and DevOps exposure Business continuity and regulatory resiliency knowledge ITIL, SRE or DR certification Coordinate and represent in CAB, Pre-CAB, LCAB, GCAB, change freeze, and weekly change governance meetings. Prepare and share weekly change reports, significant event updates, and change summaries for leadership stakeholders.
 
 
Thanks and Regards
Parthiban S
 

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