Technology Alignment Manager -- Fix Problems Before Clients Ever See Them

Job DescriptionJob DescriptionDescription: Most IT jobs are about fixing what broke. This one is about making sure it never breaks in the first place. Bmore Technology is looking for a Technology Alignment Manager to lead our Technology Alignment practice in White Marsh — a proactive, client-facing role for someone who loves getting out to client sites, knowing their environments inside and out, spotting risks early, and being the trusted advisor clients are glad to see walk through the door. You’ll work hand in hand with our vCIO to keep every client aligned with industry and Bmore best practices, and you’ll be the go-to expert our service and project teams turn to for your clients.

Who We Are Founded in 2004, Bmore Technology is a managed IT services provider supporting businesses across the Baltimore region and the Myrtle Beach and Charleston areas of South Carolina. Our mission is simple: help businesses be more, with technology that solves problems and makes an impact. We’ve built our culture on learning, ambition, vision, and integrity — we invest in each other, and we’re invested in our clients. We want the best of the best — people who come here to learn, grow, and expand their careers.

And if that growth one day leads you to something even better for you and your family, we’ll be the first to cheer you on.

What You’ll Do Get out in the field — visit client sites across the Baltimore region for regular, proactive alignment reviewsBe the expert everyone asks — know your clients’ environments better than anyone, and be the person our service and project teams come to for answersStop problems early — review ticket trends, identify technical risks, and drive reactive tickets downBe the trusted advisor — build real relationships with clients and explain what you find in plain languageSet the standard — help build our Standards Li brary and bring every client environment into alignment with itPartner with our vCIO — work side by side on each client’s technology roadmap, flag where they’re out of alignment, and help decide what gets fixed firstShare the on-call rotation for after-hours support Pay && Benefits Salary of $60,000 – $75,000 per year, based on experience, formal education, and certificationsMedical, dental, and vision coverage for full-time employees, plus telemedicine access and a Health Savings Account optionCompany vehicle provided for client-site visits — no wear and tear on your own carWork from home while you’re the on-call technician — home base is our White Marsh office, with regular travel to client sites401(k) retirement plan with company matchingQuarterly bonuses based on company profitability, plus additional end-of-year bonus opportunitiesPaid time off and paid holidaysRequirements: Previous MSP or IT consulting experience — you’ll support many different clients with very different environments, and thriving in that variety is a skill of its ownA bachelor’s degree in IT or a related field, or 3+ years of hands-on IT experience — plus multiple technical certifications (Microsoft, CompTIA, networking, or security)You’ve been the tech — you’ve worked the tickets, handled the escalations your team sent your way, and sat across from clients explaining what happened and what’s nextGenuine comfort talking with clients — you can build trust, explain what you found, and get buy-in on what to fixA proactive mindset — you’d rather prevent the outage than get the 2 a.m. call about itOrganization, attention to detail, and the self-motivation to run your own schedule of client visitsA valid driver’s license — you’ll be out at client sites across the Baltimore region regularly (we provide the company car)¿Hablas español?

Bilingual (English/Spanish) candidates are strongly encouraged to apply — many of our construction clients speak Spanish, and bilingual skills are a real asset on our teamCompensation details: 60000-75000 Yearly SalaryPI7c34ad1e0288-25405-41658421