Door Attendant

The Door Attendant serves as a welcoming first point of contact for patients, visitors, and guests while supporting safe, efficient access to Mayo Clinic facilities. This position provides hands-on patient mobility assistance, transportation coordination, wayfinding, patient flow support, and traffic and pedestrian management within designated arrival and departure areas. Door Attendants independently assess changing operational and safety conditions, coordinate vehicle and pedestrian movement, maintain patient loading zones, and support emergency vehicle access. The role requires direct assistance to patients with varying mobility and medical needs, including safe transfers to and from vehicles utilizing equipment such as Hoyer lifts, electric step stools, and other patient movement equipment.
Door Attendants are trained to recognize emergent situations, initiate appropriate emergency response procedures, and serve as a critical point of contact until clinical personnel arrive. They also use the Plummer Chart Electronic Health Record and other approved Mayo Clinic systems to support patient arrivals, departures, appointment navigation, transportation arrangements, and coordination with clinical and operational teams while maintaining patient privacy and information security. Through continuous situational awareness, effective communication, sound independent judgment, and exceptional service, door attendants contribute directly to patient safety, accessibility, and a positive arrival and departure experience.

A high school diploma/or equivalent or higher education is required. Previous hospital or clinical experience is preferred. Must be able to work independently. Requires good communication, telephone, and human relation skills to interact with patients, guests, and staff. Strong problem-solving skills are necessary. Must be able to adapt to unpredictable situations and stress. Works varied hours which may include days, evenings, days/evenings, holiday, and weekends, with rotating days off.
Must have a valid driver's license and an excellent driving record.
This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position. Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.