Director, Field Quality

Our purpose, Refresh the world and make a difference, is uniquely us, and part of our vision includes making a positive difference in people's lives, communities, and our planet by doing business the right way.
The Director, Field Quality plays a critical role within the North America Operating Unit Supply Chain QSE organization. This position is responsible for driving the consistent execution of quality and food safety programs across company-owned and co-manufacturing operations within assigned regions. The role ensures facilities maintain audit readiness, comply with internal and external regulatory requirements, and fosters a culture of continuous improvement. By providing technical expertise and leadership, this role enables operational excellence and ensures our products meet the highest standards of quality and safety
What You'll Do for Us:

• Provide leadership and technical guidance for quality programs across assigned regions.
• Ensure facilities comply with internal standards, regulatory requirements, and maintain audit readiness.
• Implement and maintain foundational quality systems, including adherence to the TCCC and NAOU Quality requirements.
• Monitor regional quality metrics, consumer complaint data, and operational trends to identify and mitigate risks proactively.
• Lead root cause analysis and corrective action planning for quality system failures and IMCR events within assigned regions.
• Collaborate with cross-functional teams to troubleshoot issues and support commercialization processes for new products and packages.
• Deliver quality training programs to build plant-level expertise and ensure consistent execution of standards.
• Champion digital tools and data-driven approaches to enhance quality performance and operational efficiency.

Requirements & Qualifications

• Bachelor's degree in Science, Engineering, or related technical field.
• HACCP/PCQI Certification required.
• 8+ years of experience in quality and food safety within FMCG (Fast-Moving Consumer Goods) or pharmaceutical sectors.
• Experience implementing quality assurance, quality control, and management system programs (e.g., HACCP, GFSI, ISO9000/22000, SPC).
• Strong problem-solving skills and experience with root cause analysis.
• Familiarity with digital quality and compliance systems (e.g., EtQ, SAP, SPC/InfinityQS).
• Excellent communication skills (written, verbal, and presentation).
• Exposure to lean/six sigma tools and methodologies preferred.
• Ability to travel 50-75% within North America.

Skills:
Regulatory & Food Safety Knowledge, Cross-Functional Collaboration, Technical Leadership, Continuous Improvement Mindset, Quality Systems Management
What We Can DoForYou

• Innovative Technology: We utilize and lead the market with our large supply chain network and state-of-art technology we use each day.
• Exposure to World Class Leaders:Availability to global technology leaders that will expand your network and exposure you to emerging technologies and techniques.
• Agile Work Environment:We embrace agile with management that believes in removing barriers, so you are empowered to experiment,iterate,and innovate.