Customer Administration Coordinator - Export - Ipswich, Suffolk, United Kingdom

Location: Ipswich, UK
Department: Customer Services
Reports to: Team Leader Customer Administration
Contract: Full time, Permanent

Were looking for an organised and customer-focused Customer Administration Coordinator - Exports to join our team in Ipswich.

Key Responsibilities:

Timely and accurate processing and submission of manifest and amendments (In compliance with international regulations such as FMC, AMS, JP24, CTPAT etc).
Keep up to date on industry developments, internal updates, SOP changes and relevant country regulation.
Liaise and provide support with offshore to ensure any queries are resolved in a timely manner via various in house communication tools.
Liaise with customers directly via service cloud, live chat and phone to assist is any customer queries.
Promote the use of ONE's digital platform and self services tools to ensure customer queries are handled efficiently.
Ensure all costs are recovered and invoices are raised inline with the customer and ONE's SOP.
Ensure quality standards and KPIs are met to maintain and enhance customers satisfaction.
Work internally with multiple departments to ensure the most efficient and updated processes are in place.
To actively build knowledge and understanding of separate roles to enable cross department assistance.

About You:

Strong customer service focus with excellent communication and interpersonal skills.
Previous experience in shipping, logistics, or a customer service administrative role (preferred).
Good understanding of import processes and documentation.
Confident using digital platforms and open to adopting new technologies.
Detail-oriented with strong time management and problem-solving skills.
A positive attitude and willingness to learn.
Team player to work well in a team or on individual tasks.

WHAT WE OFFER

Paid annual leave of 25 days per annum in addition to UK public holidays
Membership of the Companys Group Pension Plan, into which the Company will contribute up to 10% of basic salary.
Performance Related Pay - a pay award and discretionary annual bonus linked directly to their performance in addition to annual review
Permanent Health Insurance (PHI)
Death in Service Benefit (x8 annual salary)
Employee Assistance Programme, with free independent confidential support and virtual GP services
Private Medical Cover (BUPA) after two years service
Interest free annual travel season ticket loan
Family leave policies enhanced above statutory
Access to the UKs Tax-Free Childcare scheme
Enhanced Company sick pay policy
Annual Medical Health check
Annual eye test and contribution towards glasses for VDU prescriptions
Online employee discount platform including retail, health, leisure, motor and more plus Cycle to work, Taste Card
Loyalty Award Scheme
Cycle to Work scheme

Quick Overview