2nd Line Support Engineer

2nd Line Support Engineer

Northampton/London | Permanent | Hybrid/On-site | Up to £45k + Bonus

Our leading client are looking for a proactive and detail-oriented Systems Support Engineer to join their technical team. This role is primarily focused on providing day-to-day support across Microsoft applications (including Office 365, Azure AD and Exchange Online), Zoho applications with an emphasis on Zoho CRM, and general hardware related issues. You'll be a key point of contact for troubleshooting, system queries, and supporting smooth day-to-day operations across the business.

The Systems Support Engineer will be an integral part of a highly efficient and respected technical team working alongside Machine Learning expertise, experienced software developers and solution architects. The ability to communicate and work effectively within a team is essential, as such the ideal candidate should be confident, engaging and personable.

Responsibilities

• Provide front-line support for Microsoft applications including O365 Admin, Exchange Online, Azure AD, and Azure VPN.
• Deliver day-to-day troubleshooting and user support across Zoho applications, primarily Zoho CRM.
• Maintain and configure CRM workflows, dashboards, and automations in Zoho CRM.
• Support onboarding and offboarding processes including user account setup and permissions.
• Assist with general administration of SaaS tools used across the business.
• Liaise with the broader technical team to resolve escalations and implement system improvements.

SKILLS AND EXPERIENCE REQUIRED

• Solid experience supporting Microsoft 365 and other core Microsoft cloud services.
• Familiarity with SaaS CRM platforms - Zoho CRM experience preferred, but knowledge of similar systems like Salesforce, Dynamics, or HubSpot is also beneficial.
• A strong communicator with a problem-solving mindset - confident working independently and as part of a team.
• Comfortable juggling multiple support requests and adapting to a fast-paced, evolving tech environment.
• Eager to grow and open to learning areas such as low-code Scripting (eg Deluge in Zoho).

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website