Network Services Operational Compliance Manager - NatWest Group

Join us as a Network Services Operational Compliance Manager

• We're looking for a Network Services Operational Compliance Manager to join us in shaping our bank of the future through innovation and technological advancement
• You'll ensure the operational health of the platform, covering all aspects of service, risk, cost and people
• With a broad spectrum of technology at your fingertips, you'll help to put the bank at the forefront of innovation by simplifying our services and creating the best experience possible

What you'll do

As a Network Services Operational Compliance Manager, you'll be assisting with delivering a robust production management service for relevant infrastructure platforms. You'll be maintaining the platforms' operational stability and performance of technology, including maintaining any systems utilities and tools provided by the platform that are consistent with the service management and risks and controls framework and processes.

Day-to-day, you'll be:

• Driving the team's activities to make sure that the platform integrity is maintained in line with technical roadmaps
• Encouraging innovation to develop a continual improving implementation approach at a deliverable pace, making sure that the priorities of stakeholders are delivered and support customer outcomes
• Planning and executing work within the platform and making sure that feature development requests from cross platform initiatives are responded to on time
• Articulating, championing and planning the frequent delivery of business value and customer enhanced experience, providing clear leadership to the teams to understand and focus on customer outcomes
• Seeking out opportunities to simplify the platform architecture, services and customer solutions, and guarding against introducing new complexities

The skills you'll need

Innovation and customer experience sit at the heart of this role, so we're looking for someone with knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment. Knowledge of ServiceNow, Contract Lifecycle Tool and Oracle is required.

You'll also bring:

• Technical knowledge, including platform, technology, products and domains
• An understanding of operational principles across Network Services
• Excellent communication skills, with the ability to communicate complex technical concepts clearly to colleagues, including management level
• Good collaboration and stakeholder management skills
• A solid background working in an Agile or DevOps environment with continuous delivery and continuous integration
• Enhanced Supplier and Contract Management skills, cradle to grave management of contracts, suppliers and escalations
• In depth knowledge/experience of administering of Financial Governance processes