Service Technician I

Service Technician I | East Hampton, CT, United States | On-site This employer is a world-leading provider of integrated security solutions, dedicated to protecting, connecting, and optimizing businesses. With a global presence and a mission to make the world a safer place, they focus on delivering unparalleled client experiences through a powerful ecosystem of health, safety, and security solutions. The Role • Respond to trouble tickets to ensure application uptime and system performance. • Diagnose and resolve application and system issues, working individually and as part of a team. • Execute preventative maintenance tasks to maximize application availability and identify system faults. • Perform routine configuration changes, including user permissions and application settings. • Document all system modifications through a digital change control tracking system. • Produce technical documentation for system deployment, intended for both technical and non-technical audiences. What You'll Need • High School diploma or equivalent. • Experience installing and troubleshooting low voltage equipment. • Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms. • Experience with common fire alarm systems (Bosch, Silent Knight preferred; Simplex, Notifier, Edwards, Siemens, or other commercial systems are a plus). • Working knowledge of network communications and IP addressing. • Strong written and verbal communication skills, with excellent problem-solving and analytical abilities. What's On Offer • Comprehensive benefits package including medical, dental, vision, and life insurance. • 401K with a 60% match up to 6% of salary. • Paid time off for vacation, holidays, and sick leave, along with paid company training. • Company vehicle, laptop, and cell phone provided for business use. Apply via Haystack today!