Associate Product Support Representative

RESPONSIBILITIES:
Kforce has a client that is seeking five Associate Product Support Representatives to join our team in Orlando, Florida (FL).

Duties:

• Dedicated contract Product Support Representative, 24/7 operation
• Provide customer service support, product support, via telephone, fax, online chat, and email for company products and services
• Manages customer information, provide account retention, and troubleshoot customer problems
• Documents customer problems for customers in the Maintenance Online Management System (MOMS) and help desk application; This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards
• Evaluates and prioritizes work orders/tickets generated by the system experiencing problems with hardware, software, networking, and other computer-related technologies
• Monitor email and phone communication (both internal and external) to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies
• Handles problem recognition, research, isolation, resolution, and follow-up for routine problems, referring more complex problems to supervisor or technical staff
• Professional communication between clients via email, Technicians, and support via phone

REQUIREMENTS:

• One year certificate from college or technical school or equivalent combination of education and experience
• Working knowledge of Windows Operating Systems and Microsoft Office applications
• Strong understanding of help desk support principles including documentation and issue ownership
• Analytical skills and reasoning ability to identify system issues (Training will be provided)
• Ability to effectively communicate technical information to both customers and management in written and verbal form
• Ability to manage multiple tasks competing for priority and execute tasks utilizing assigned priorities of work
• Flexibility to work extra hours as required
• Excellent interpersonal skills to succeed in a fast-paced corporate environment with multiple internal and external parties

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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