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Desktop Support

Valce Talent SolutionsGaffney🇺🇸United StatesPosted 28 Aug 2026

Why This Role Stands Out

This role offers a fantastic opportunity to expand your technical expertise by providing hands-on support for a diverse range of hardware and leveraging advanced IT tools in a dynamic environment. If you thrive on problem-solving and enjoy contributing to efficient IT operations, you'll find this position rewarding. Don't miss the chance to apply and grow your career with Valce Talent Solutions!

Quick Overview

Seniority
Mid Senior
Location
Gaffney, United States
Posted
1 week ago
5G

Job Description

Field service engineer - Desktop Support

Responsibilities:

We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly

Key Responsibilities

● Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.

● Monitor ticket queues and assign tickets through ITSM tools;

● Perform incident management, RCA for major incidents, and drive issue prevention.

● Create and maintain SOPs, runbooks, and knowledge articles.

● Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.

● Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

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