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Data Center Operations and Facilities

TATA Consultancy Services LimitedDetroit, MI🇺🇸United States

Quick overview

Salary$50k - $65k/yr
SeniorityMid Senior
Work modeOn Site
LocationDetroit, MI, United States

Job description

Job Description
Must Have Technical/Functional Skills
 Ability to work onsite at the data center location and support 24x7 shift operations, including
nights, weekends, and holidays.
 Basic understanding of data center environments, including racks, power, cooling, and
cabling.
 Hands-on attitude with willingness to perform physical and operational tasks as required.
 Strong adherence to processes, procedures, and safety guidelines.
 Good documentation skills for logs, checklists, and shift handover notes.
 Strong communication skills for coordination with team members and stakeholders.
 Ability to remain calm, attentive, and organized in operational or high-priority situations.
 Reliable, detail-oriented, and able to follow instructions accurately.
Roles & Responsibilities
 24x7x365 IT Operations Center supporting manufacturing, corporate, and data center
environments
 Data Center facilities monitoring (Power, UPS, HVAC, environmental alerts)
 L1 Application, Infrastructure Monitoring support for Applications, server, network, storage,
backup, cloud, and hybrid environments
 Provide onsite hands-and-feet support for data center facilities monitoring.
 Plant IT & OT/IT coordination with internal Team & third-party vendors
 Support Incidents, Service Request, problem aligned with governance
 Support applicable compliance and audit-readiness requirements.
 Data Center facilities monitoring: Power, UPS, HVAC, environmental alerts.
 Maintain and monitor Physical access control, audit compliance, and offsite tape coordination.
 Coordination with Facilities, for physical security, equipment moves and third-party vendors.
 Support compliance, audit readiness & documentation.
 Perform onsite monitoring and operational checks of data center infrastructure and
equipment.
 Respond to system alarms, infrastructure alerts, and facility notifications.
 Execute standard operating procedures for normal operations and incident situations.
 Perform physical tasks such as equipment inspections, cable checks, inventory verification,
and escorting authorized personnel.
 Support incident resolution activities by following defined operational steps and escalating
when required.
 Maintain logs, checklists, and operational records during each shift.
 Coordinate with internal teams and vendors to support maintenance and repair activities.
 Ensure data center safety, cleanliness, and compliance with operational standards.
 Participate in shift handovers, communicating status and outstanding actions clearly.
 Support scheduled activities such as maintenance windows, equipment upgrades, and audits.
Generic Managerial Skills, If any
 Prior experience working in a data center, operations center, or technical facility.
 Familiarity with IT service management or ticketing systems.
 Understanding of power systems, HVAC, or facility monitoring concepts.
 Exposure to vendor coordination or escorting procedures.
Final publication-ready Job Description
 Basic technical knowledge of servers, network equipment, or hardware components.
 Certification or training related to IT operations, facilities, or data center fundamentals.
Salary Range: $50,000 - $65,000 per year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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