Field Services Engineer (Workplace Services)

Position Title: Field Services Engineer (Workplace Services)

Location: Vancouver WA, Longview WA, Harbor WA, Bellingham WA, Springfield OR, Woolley WA

Duration: 6+ months

1st shift, 8 AM 5 PM (possible flexibility for 2nd shift in the future - if a candidate isn't open to 2nd shift at all, the client is open)

Job Description:

Healthcare/Hospital setting or HIPAA experience is a major plus

Responsible for providing onsite and remote End User Computing (EUC) support across PeaceHealth locations. The role supports desktop and mobile devices, hardware and software troubleshooting, IMAC activities (Install, Move, Add, Change), asset management, VIP support, device deployment, incident resolution, and end-user computing services. The engineer works closely with Service Desk, Infrastructure, Applications, and third-party vendors to deliver high-quality IT support services.

Key Responsibilities:

Provide onsite and remote technical support for desktops, laptops, mobile devices, peripherals, printers, and associated software

Diagnose and resolve hardware, software, operating system, and connectivity issues.

Perform break/fix support and incident resolution within agreed service levels.

Support Microsoft Windows endpoints, mobile devices, and end-user computing technologies.

Execute IMAC activities including installation, relocation, upgrade, replacement, and decommissioning of IT equipment.

Deploy, configure, image, maintain, and refresh endpoint devices.

Provide walk-up/Tech Bar support and direct customer assistance.

Support VIP users and executive staff with priority service requirements.

Maintain asset inventory, configuration records, and lifecycle management activities.

Coordinate with Service Desk, Engineering, Infrastructure, and third-party vendors to resolve complex issues.

Support software installations, upgrades, patching, and application deployments.

Maintain compliance with security, privacy, and operational policies.

Provide user training, technical guidance, and documentation as needed.

Required Skills:

End User Computing (EUC) support

Windows desktop and laptop support

Microsoft 365 / Office applications

Device imaging and deployment

Hardware and software troubleshooting

Mobile device support

Printer and peripheral support

Asset and inventory management

ServiceNow or ITSM tools, Service Now skill will be a plus.

Incident, Problem, and Change Management

Customer service and communication skills

Ability to learn on your feet, and self start.

Ability to communicate at a high level with ability to de-escalate complex and important issues.

Preferred Qualifications:

Associate or Bachelor's degree in Information Technology or equivalent experience.

Experience supporting healthcare or enterprise environments.

Industry certifications such as CompTIA A+, Microsoft, ITIL, or equivalent.

Ability to learn on your feet, and self start.

Ability to communicate at a high level with ability to de-escalate complex and important issues.

Service Now skill will be a be a plus.