Senior Claim Examiner-Westchester Casualty

Westchester Casualty is seeking a claims professional responsible for managing and adjusting claims while ensuring a high level of customer service and technical claim file quality.

Responsibilities:

• Provides outstanding customer service and works well with the insured, claimant, broker in the adjustment of small business casualty, and specialty risks.
• Analyzes coverage and communicates coverage positions, as warranted, under direction of supervisor and coverage unit.
• Conducts, coordinates, and directs investigation into loss facts and extent of third-party damages.
• Directs and closely monitors assignments to experts and defense counsel.
• Evaluates information on coverage, liability, and damages to determine the extent of exposure to the insured and the company.
• Sets reserves within authority or makes claim recommendations concerning reserve changes to supervisor.
• Reports to reinsurers and facilitates the prompt collection of reinsurance on those matters where they are accountable.
• Travels to conferences, mediations, and trials as necessary.

Qualifications:

• 0-2 years casualty claim handling or legal experience.
• 4 year college degree.
• Ability to handle demanding caseload of claims and provide outstanding customer service.
• Ability to work independently and assimilate learning materials on many different subjects from various sources.
• Excellent interpersonal communications and negotiation skills.
• Capable of dealing with highly visible and demanding customers.
• Ability to work with TPAs, attorneys, and agents in a professional manner
• Should have technical competence in the handling of casualty claims.
• Knowledge of claims handling concepts, practices, and procedures
• Customer focus – responsive with an appropriate sense of urgency.
• Strong Communication Skills - including the ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members; and to present superior written communication to varied audiences.
• Excellent Interpersonal Skills: Ability to establish trust and effective working relationships with others on an external and internal basis.
• Ability to work collaboratively, independently and as part of a team.
• Technically proficient.