Risk Operations Analyst (Chargebacks & Payments Disputes)

PROLIM Global Corporation ( is hiring a Risk Operations Analyst – Chargebacks & Disputes for a leading Technology customer.
Title: Risk Operations Analyst (Chargebacks & Payments Disputes)
Location: Remote (USA)
Experience: 2+ Years

Job Description:
We are seeking a detail-oriented Risk Operations Analyst to join a leading technology company's E-commerce Payments & Risk Operations team.

Key Responsibilities:

· Manage daily chargeback and payment dispute queues, ensuring 100% adherence to response deadlines.

· Prepare and submit compelling evidence packages (representment) to challenge invalid disputes.

· Investigate payment disputes using transaction records, order details, shipping confirmations, refund history, and customer interactions.

· Manage the complete dispute lifecycle, including retrieval requests, pre-arbitration, arbitration, and pre-dispute alerts.

· Identify fraudulent transactions, friendly fraud, and emerging abuse patterns.

· Analyze dispute trends and recommend improvements to fraud prevention processes.

· Collaborate with Payments, Fraud, Customer Experience, and Fulfillment teams.

· Maintain accurate case documentation and audit trails.

Required Skills & Qualifications:

· 2+ years of hands-on chargeback or payment dispute management experience.

· Working knowledge of Visa, Mastercard, American Express, and Discover dispute rules and reason codes.

· Experience with payment processor dispute portals and representment.

· Proficiency in SQL and Excel or Google Sheets.

· Excellent analytical, written communication, and problem-solving skills.

· Ability to manage high-volume workloads and strict deadlines independently.

Preferred Skills:

· Experience with Ethoca, Verifi, RDR, or Order Insight.

· Knowledge of VAMP and Mastercard ECM monitoring programs.

· E-commerce or consumer electronics industry experience.

· Familiarity with AI tools and workflow automation.

Must-Have HARD Skills

1 Analytical and data driven Tangible skills we can pick out on the resume

2 XFN management and coordination

3 Written communication skills

Nice-to-have Skills

1 Prior e-commerce experience

2 Operational experience

3 Chargeback management experience, AI tools and automation

Additional Information:

This is a contractor position requiring flexibility and the ability to work independently while delivering high-quality results within deadlines. If you are passionate about e-commerce operations, have a keen eye for detail, and thrive in a dynamic, collaborative environment, we encourage you to apply.

Application Instructions:
To apply, please submit your resume highlighting relevant experience and a cover letter explaining why you are interested in this role and how your skills align with the requirements.

Interested Candidates

Please send your updated resume and contact details to:

About PROLIM Corporation

PROLIM is a leading provider of end-to-end IT, PLM, and Engineering Services and Solutions for Global 1000 companies. We understand business as much as technology and help our customers improve profitability and efficiency through high-value consulting, staffing, engineering, and project management services.
Our offerings include Advisory Services, PLM Software & Services, Program Management, Solution Architecture, Training & Staffing, Cloud Solutions, Infrastructure Services, ERP Practices, Quality Assurance Services, and Engineering Services across a wide range of industries.