Senior Technical Business Analyst with strong ITSM experience

We have a Contract assignment available with our client in Harrisburg, PA.

Position:  Senior Technical Business Analyst with strong ITSM experience

Location: Harrisburg, PA

Duration: 6+ Months

***It would be best if this individual resides within Harrisburg or surrounding areas. This position is a hybrid position. The position is expected to report to the PEMA Headquarter building (1310 Elmerton Ave, Harrisburg, PA 17110) at least 2-3 times a week. Flexibility as needed.*** 

This position is a Senior Technical Business Lead dedicated to Pennsylvania Emergency Management Agency (PEMA) and Office of State Fire Commissioner (OSFC) application development team. This position will be bridging the gap between business needs and technical solutions within PEMA & OSFC organizations.  This position will work directly with the PEMA/OSFC Section Manager to solve IT business solution needs and problems. 
The Pennsylvania Emergency Management Agency (PEMA) and Office of State Fire Commissioner (OSFC) is looking for a Senior Technical Business Lead with strong communication skills, and expert knowledge of the Application Development life cycle. This position is a crucial role in bridge the gap between business needs and technical solutions within PEMA/OSFC organizations.

The Candidate will be responsible for:

• Plan and coordinate daily-stand up with development team.
• Working directly with PEMA/OSFC Section Management to solve IT Business solution needs and problems.
• Collaborating with the PEMA/OSFC Application team to identify and fix technical problems.
• Provide and lead Incident Management & Change Management for PEMA/OSFC Application support team.
• Provide weekly status updates on development teams project, task, and initiatives
• Responsible for application inventory, application support documentation & organization of PEMA/OSFC application portfolio
• Review specification business requirements and collaborate with the team on development level of effort estimations for requirements.
• Involved in adopting COTS products for PEMA/OSFC

Desired Experience/Skills:

• DevOps and familiar with the SCRUM/iterative/waterfall development.
• Strong problem-solving skills.
• Experience with ITSM. Including Remedy & ServiceNow
• Excellent communication skills, with the ability to understand client requirements
• IT Project Management
• Strong analytical and communication skills.
• The ability to build good relationships with clients and colleagues.
• The ability to gather and interpret data.
• Excellent presentation skills.
• A broad knowledge of technologies and applications.
• The ability to explain ideas clearly to technical and non-technical staff.
• A knowledge of industry quality standards, legislation, and best practice.
• The ability to work effectively under pressure and to deadlines.
• A flexible and adaptable approach.
• A commitment to keep up to date with technology.
• Gather tasks and requirements with security and accessibility in mind
• Experience with modernization project

Required/Desired Skills

Sarum LLC
68-60 Austin Street, Suite 403,
Forest Hills, NY 11375
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