Quick overview
Job description
Responsibilities:
Provide direct technical supervision to a marine team and provide feedback to Marine Claims leadership regarding performance.
Ensure appropriate and proactive file handling in compliance with claim best practices and handling guidelines
Escalate and appropriately communicate coverage issues to leadership as appropriate.
Demonstrate, implement and coach adjuster teams on effective resolution and claim strategies to ensure favorable disposition of each claim.
Provide outstanding customer service to both internal and external business partners.
Coach adjuster teams to proactively adjust losses and utilize aggressive diary management system to achieve favorable inventory results and prompt resolution.
Needs to work well with policyholders, brokers, attorneys and home office in the resolution of claim files. Additionally, the individual will be expected to interact with our underwriting department on a regular basis.
The individual must work effectively as a member of the team and readily adjust priorities to respond to pressing and changing workplace demands.
Ability to read, interpret and apply the provisions of a marine insurance policy contract.
Less than 10% overnight travel
- Oversee daily operations of marine claims, ensuring timely and accurate processing.
- Develop and enforce policies, procedures, and best practices for marine loss assessment.
- Mentor, coach, and evaluate claims adjusters and support staff.
- Coordinate with underwriting, legal, and other departments to resolve complex claims.
- Monitor key performance indicators and implement improvement initiatives.
- Manage relationships with external vendors, surveyors, and salvage operators.
- Ensure compliance with state, federal, and maritime regulations.
- Lead investigations of high‑severity or fraudulent marine claims.
- Prepare and present reports to senior leadership on claim trends and financial impact.
- Drive customer service excellence and maintain high satisfaction scores.
5-7 years of claims handling experience, prior supervisory experience preferred.
Candidate must have proven technical knowledge in the investigation and analysis of claims.
College degree or equivalent business experience is required.
Candidate must demonstrate an ability to work in a collaborative fashion with a wide spectrum of people, develop and maintain strong business relationships within claims and with underwriting partners.
Must be an excellent verbal and written communicator with the ability to address diverse audiences.
Candidate must be both service and results driven, highly analytical and detail-oriented with the ability to make timely and appropriate decisions.