IT Program Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: May be modified from time to time.  Other duties may be assigned. 

·         Define the scope, objectives, and deliverables of IT programs, ensuring alignment with business and technology goals.

·         Develop detailed program plans, schedules, and budgets, while ensuring integration across multiple projects.

·         Coordinate and track progress across multiple projects to ensure successful and timely completion.

·         Communicate regularly with executives, IT leaders, stakeholders, and project teams to provide updates and ensure alignment.

·         Act as the main point of contact for stakeholders, ensuring their needs and expectations are met throughout the program lifecycle.

·         Lead cross-functional teams and collaborate with department heads, functional leads, and other stakeholders to ensure the program's success.

·         Coordinate resources, assignments, and dependencies across teams.

·         Motivate and support team members, ensuring high levels of engagement and performance.

·         Proactively identify risks and issues that could impact the program’s success and develop mitigation strategies.

·         Ensure issues are escalated appropriately and resolved in a timely manner.

·         Monitor and report on program progress, KPIs, and key milestones to leadership.

·         Provide regular status updates, including budget and resource utilization.

·         Evaluate and implement process improvements to increase efficiency and effectiveness in program management.

·         Ensure adherence to best practices, standards, and methodologies for program delivery.

·         Lead AI-related initiatives, including evaluating potential AI technologies, coordinating pilot projects, and managing cross-functional teams to integrate AI solutions into business processes.

·         Partner with data and business teams to identify opportunities where AI can enhance efficiency, accuracy, or customer experience.

·         Drive change management and stakeholder engagement to ensure successful adoption of AI-driven tools and capabilities across the enterprise.

QUALIFICATIONS

• Strong knowledge of IT program management methodologies (e.g., Agile, Scrum, Waterfall) and software development life cycles (SDLC).
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Demonstrated use of AI to maximize personal productivity

·         Experience driving AI initiatives and implementing AI-enabled solutions across business units.

·         Familiarity with AI and machine learning concepts, data pipelines, and automation workflows.

• Strong problem-solving skills and the ability to navigate complex situations.
• Familiarity with project management software (e.g., Jira, Monday.com, Microsoft Project, etc.).
• Epicor Prophet 21 knowledge is a plus.
• Netsuite knowledge is a plus.

KNOWLEDGE & SKILLS REQUIRED

• Ability to make and keep commitments to the team
• Ability to solve complex problems
• Ability to quickly learn and apply new technical skills
• Attention to detail
• Ability to work effectively with little or no supervision
• Strong written and verbal communication skills
• Goal oriented program management skills

·         Ability to translate emerging AI technologies into practical business applications.

·         Strong change management and stakeholder engagement skills related to technology adoption.

·         Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master’s degree a plus).

·         5+ years of experience as an IT Program Manager or in a similar role, ideally managing cross-functional teams and large-scale projects with both technical and non-technical stakeholders.