Sample Manager

About the Role

The Sample Manager role is responsible for managing the overall sample workflow and manages the studio Sample & Studio Assistant. This position owns the process of ensuring all samples are tracked, prepped, and logged for all collections from Photo Shoots to Marketing Collabs. The Sample Manager oversees daily sample coordination activities and correspondences with vendors to ensure product arrives on time and solves any issues in the workflow. This is a cross-functional role that serves as the link between Photo Studio, Marketing, and Merchandising teams.

What you’ll do

Own the procurement, preparation, and flow of merchandise samples from pre-production to post-production.
Lead vendor communication for TOPs, coordinating collection and delivery across multiple vendors so the samples needed are in the studio on time.
Lead all internal communications regarding samples across Studio, Marketing, and Merchandising teams.
Manage the Sample & Studio Assistant, who supports all sample-related work.
Track shipments, alert key stakeholders to delays, and troubleshoot problems with sample shipments, including issues affecting the photo shoot calendar.
Oversee sample tracking across multiple vendors, shoots, and content creators, and ensure sample milestones are met on time.
Lead cross-team communication on sample matters, including missing product, shipment delays, incorrect fit or color, and reshoots.
Ensure product descriptions, color, and fit are accurate to CADs and vendor photos, and flag any issues.
Own and maintain the studio shot list, and update related cross-functional documents as needed.
Confirm all styles on the shot list are available in the studio before each shoot, prepped and ready for production.
Identify new processes, efficiencies, and improvements to the sample workflow on an ongoing basis

Who we are looking for

Sets High Standards: superb organizational skills and attention to detail, with the ability to manage multiple documents and projects at once and streamline processes.
Accountability & Ownership: ability to enforce strict deadlines for samples, aligned with photo shoot and cross-functional schedules.
Teamwork & Collaboration: Strong communication skills to build lasting partnerships and prevent production delays and tracking errors.
People & Culture: ability to manage, mentor, and inspire sample team members, with strong cross-department alignment and collaboration.

Education and Experience

Minimum 2 years in a similar role.
Expert in Microsoft Excel and Google Sheets.
Experience with Shopify and NetSuite.

Work Environment and Schedule

This is an LA based role with a team and operations based full time in Downtown Los Angeles
Standard work hours are Monday thought Friday: 8-5pm, or 9-6pm. This does not include travel or commute time
Will travel locally and potentially outside of Southern California occasionally for shoots
Full Time, in office, with no remote work
Ability to lift up to 50 lbs.

Your Wellbeing is Our Priority

At VICI, we believe in supporting our team through benefits that promote health, financial security, and work-life balance. Our benefits include:

• Health Benefits: Medical, dental, and vision insurance for eligible employees.
• 401(k) Retirement Plan: A retirement savings plan with company matching for eligible employees.
• Paid Time Off: Paid time off and sick time to support your personal needs and well-being.
• Employee Discount: Enjoy exclusive discounts on VICI merchandise.

Benefits and eligibility are subject to applicable plan terms and company policies.