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Patient Access Supervisor - Pre Service

InovaUnited States🇺🇸United States

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationUnited States
ComplianceMental HealthScheduling

Job description

Inova's Pre-service Team is looking for a dedicated Patient Access Supervisor to join the team. This role will be Full-Time Monday through Friday 9:30AM to 6:00PM Hybrid

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

  • Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

  • Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.

  • Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

  • Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

  • Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities
    Job Responsibilities

  • Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
  • Collaborates with colleagues, other managers and team leaders to solve cross-departmental issues and conflicts; Coaches staff/team on analysis and decision making methods and tools; Shares lessons learned with staff/team and other departments.
  • Coaches staff to be proactive in identifying problems and developing/recommending solutions; Facilitates staff and team problem solving sessions by using structured problem solving methods/tools; Shares accomplishments in identifying/resolving problems across teams/staff.
  • Recognizes and resolves system as well as payer rejections/denials by using established courses of action.
  • Stays current with relevant insurance, contractual and/or third party payer regulations, medical policies, transaction/code sets and general payment methods needed to ensure proper adjudication and compliance with industry standards.
  • Maintains knowledge of changes in the healthcare industry that impact insurance verification while making recommendations for implementations; Recognizes the needs of, and conducts, appropriate conversations with individuals whose roles are impacted by change initiatives.
  • May perform additional duties as assigned.


Minimum Qualifications

  • Education - High School diploma or equivalent
  • Experience - 3 years of patient access experience

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