Business Office Manager

As a Business Office Manager, you play an essential role in keeping the facility running smoothly and ensuring residents and their families receive the financial support and guidance they need. Your work helps create a strong foundation for quality care by maintaining accurate financial records, supporting timely billing and collections, and ensuring the facility has the resources needed to serve our residents.

In this role, you will oversee key business office functions including accounts receivable, resident trust accounts, deposits, billing, collections, census tracking, Medicaid applications, and financial reporting. You will work closely with residents and families, the Administrator, care teams, and corporate partners to resolve financial matters, maintain accurate payer information, and ensure compliance with organizational and regulatory requirements.

• Manage accounts receivable, deposits, resident trust funds, petty cash, office supply orders, and census tracking with accuracy and accountability.
• Oversee resident financial records, ensuring new admissions meet financial criteria and all accounts are maintained according to policy.
• Maintain daily census records, balancing and reporting at morning meetings to support operational decision-making.
• Process daily deposits, credit card, and EFT transactions, ensuring compliance with all procedures.
• Handle Medicare, Hospice, Coinsurance, and other payer billing, including monthly reconciliations and collections.
• Process refunds and bad debt in accordance with state and corporate guidelines.
• Ensure timely collection of private, semi-private, and applied income by the 5th of each month.
• Prepare, facilitate, and review monthly aging reports, problem accounts, and payer source meetings to support operational and financial performance.
• Manage Medicaid applications and annual renewals, communicating regularly with corporate staff regarding resident status and payer updates.
• Collaborate with the Administrator and care teams to maintain accurate levels of care and support operational meetings.
• Complete special projects as assigned by the Administrator, Regional RVP, or Regional AR Manager.

• A bachelor's Degree in Accounting, Finance, or other related field is preferred
• Knowledgeable in proprietary accounting software and Excel spreadsheets
• Understanding of insurance, Medicare, and Medicaid.