CRM Integration Architect -III

Position Overview:

We are seeking an experienced Contract Architect with deep expertise in Salesforce Architecture, MuleSoft integrations, Agentforce solutions, and AWS Connect platforms. The ideal candidate will lead enterprise-scale solution design, integration strategy, cloud architecture, DevSecOps alignment, and customer engagement transformation initiatives. This role requires hands-on technical leadership, solution governance, and collaboration

with business and technical stakeholders.

Key Responsibilities:

·  Design and implement scalable Salesforce enterprise architectures across Sales Cloud, Service Cloud, Experience Cloud, and custom platform solutions.

·  Lead MuleSoft API-led connectivity initiatives, integration architecture, and enterprise data exchange strategies.

·  Design and optimize AWS Connect contact center solutions integrated with Salesforce Service Cloud and omnichannel workflows.

·  Develop Agentforce-enabled automation and AI-driven customer engagement strategies.

·  Provide architectural oversight for CI/CD, DevSecOps, deployment governance, and environment management.

·  Ability to map and transfer legacy systems functions to Salesforce applications.  

·  Collaborate with project managers, developers, QA teams, and business stakeholders to deliver high-quality solutions.

·  Define integration patterns, security standards, and platform best practices.

·  Support production deployments, troubleshooting, and performance optimization initiatives.

·  Document technical architecture, system diagrams, interface specifications, and operational runbooks.

·  Guide remote teams, contractors and conduct technical reviews and mentoring.

·  Require In backlog grooming and right sizing the efforts.  

·  As required, this person would become back up for developers and advanced coding issues.  

·  Helps in release management and DevSecOps Pipeline building.  

·  Helps with data decisions and data governance for AI and non-AI applications.  

·  Prepare and contribute for enterprise digital transformation and customer engagement modernization initiatives.

Top Required Skills & Qualifications:

·  8+ years of Salesforce platform architecture and development experience.

·  Strong experience with Salesforce Apex, Lightning Web Components (LWC), Flow, Integration Patterns, and Security Model.

·  Hands-on experience with MuleSoft Any point Platform, APIs, RAML, Data Weave, and integration orchestration.

·  Experience integrating AWS Connect with Salesforce Service Cloud or customer engagement platforms.

·  Knowledge of Agentforce architecture, conversational AI, and automation workflows.

·  Experience with DevSecOps tools such as Gearset, Azure DevOps, Git, and CI/CD pipelines.

·  Strong understanding of cloud security, identity management, and enterprise integration standards.

·  Excellent communication, stakeholder engagement, and technical leadership skills.

·  Salesforce certifications such as Application Architect, System Architect, or CTA preferred.

·  AWS connect and MuleSoft certifications are a plus.

Nice to Have Skills:

·  Public sector or government implementation experience.

·  Experience with large-scale digital transformation programs.

·  Knowledge of customer service operations and contact center modernization.

Experience supporting Agile and DevSecOps delivery methodologies.