Director, Sales Operations & Business Planning

Job Description
Sales Operations Manager
California (Remote)
Help a leading travel and tour operator build a smarter, more effective sales organization.
Our client is looking for a hands-on Sales Operations Manager to improve the systems, processes, and data behind a growing sales team. You'll work closely with sales leadership and Business Development Managers to strengthen forecasting, improve pipeline visibility, streamline CRM workflows, and give the team better tools to drive revenue.
This is a great opportunity for someone who enjoys digging into the details, spotting what isn't working, and building practical solutions. You'll have the opportunity to influence how the sales organization operates while leading projects that directly impact performance and growth.

Sales Operations Manager Responsibilities

Develop and maintain sales reporting, KPIs, scorecards, forecasts, and performance dashboards. Analyze sales data to identify performance gaps, overdue opportunities, inactive accounts, and revenue opportunities. Own CRM processes, data standards, workflows, dashboards, account ownership, territory assignments, and lead routing. Partner with Technology and internal teams to improve CRM configuration, system integrations, data accuracy, and reporting automation.

Support sales campaigns by developing target lists, tracking activities, and measuring conversion and revenue results. Assist with territory, quota, and sales planning in partnership with Sales leadership and Finance. Develop sales onboarding materials, playbooks, and performance-tracking processes. Lead cross-functional Sales Operations projects from planning through implementation and adoption.

Sales Operations Manager Qualifications

At least 4 years of experience in Sales Operations, Revenue Operations, Business Operations, or a similar role. Bachelor's degree or equivalent practical experience. Experience supporting a distributed B2B sales or account-management organization. Hands-on experience with HubSpot, Salesforce, or a comparable CRM, including reporting, dashboards, workflows, and data management. Strong experience with pipeline management, forecasting, territory or account assignments, lead routing, and performance reporting.

Strong project-management, analytical, communication, and problem-solving skills. Experience translating business needs to practical processes and system improvements. Travel, tourism, hospitality, or related industry experience preferred. Medical, dental, and vision insurance
~ Paid time-off and holiday
~Compensation: $95,000 - $110,000 + bonus