Salesforce Business Analyst

 Salesforce Business Analyst (Agentforce / Data Cloud / MuleSoft)

Job Title: Salesforce Business Analyst – Agentforce / Data Cloud / Enterprise Integration

Location: Remote / Hybrid (EST/CST Preferred)

Duration: Long-Term Contract

Job Summary

We are seeking an experienced Salesforce Business Analyst to support enterprise Salesforce transformation initiatives focused on Agentforce, Data Cloud, Service Cloud, Sales Cloud, and MuleSoft integrations. The ideal candidate will work closely with business stakeholders, product owners, architects, and development teams to gather requirements, define business processes, and deliver AI-enabled Salesforce solutions that improve customer experience and operational efficiency.

Key Responsibilities

• Collaborate with business stakeholders to gather, document, and validate functional and technical requirements.
• Translate business requirements into user stories, acceptance criteria, and functional specifications.
• Lead workshops, process discovery sessions, and requirements elicitation meetings.
• Support Salesforce implementations involving Service Cloud, Sales Cloud, Agentforce, and Data Cloud.
• Analyze and optimize business processes using AI-driven automation and Salesforce best practices.
• Work with architects and developers to design scalable enterprise solutions.
• Participate in Data Cloud implementation, customer data unification, segmentation, and reporting initiatives.
• Coordinate enterprise integrations using MuleSoft, REST APIs, and third-party applications.
• Assist with UAT planning, execution, defect tracking, and production rollout.
• Support change management, user adoption, training documentation, and release activities.
• Ensure solutions align with enterprise governance, compliance, and security standards.

Required Qualifications

• 7+ years of Business Analyst experience.
• 5+ years working on Salesforce CRM projects.
• Hands-on experience with:
  • Salesforce Service Cloud
  • Salesforce Sales Cloud
  • Salesforce Lightning Experience
• Experience with Agile/Scrum methodologies.
• Strong knowledge of business process analysis and requirements management.
• Experience creating user stories, process flows, wireframes, and BRDs.
• Excellent stakeholder communication and facilitation skills.

Preferred Qualifications

• Experience with Salesforce Agentforce.
• Experience with Salesforce Data Cloud (Data 360).
• Knowledge of MuleSoft integration projects.
• Experience with enterprise API integrations.
• Understanding of AI-powered workflow automation and conversational AI.
• Experience in customer service transformation or digital modernization initiatives.
• Salesforce certifications (Administrator, Business Analyst, Service Cloud Consultant, or AI Associate) are preferred.